Luxury Hotel Housekeeping Leader | Senior Ops

International Hotel Services; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead daily housekeeping operations in a luxury 5-star hotel. You will drive service excellence, maintain 5-star presentation standards, and ensure productivity and guest satisfaction.

You will manage workforce planning, coach supervisors and frontline staff, and collaborate with hotel stakeholders to optimise operations.

Qualifications

• Extensive hotel housekeeping leadership experience.
• Experience in a 5-star hotel environment.
• Experience managing high-volume housekeeping operations.
• Strong people leadership and team development skills.
• Proven ability to manage productivity, quality and service standards.
• Strong stakeholder management and communication skills.
• Ability to work within a fast-paced operational environment.
• Full Australian working rights.

Responsibilities

• Lead daily housekeeping operations within a luxury hotel environment.
• Drive service excellence and maintain 5-star presentation standards.
• Manage performance, productivity, quality, and compliance.
• Conduct regular room inspections and quality audits.
• Build strong relationships with hotel stakeholders and operations teams.
• Oversee workforce planning and daily operational requirements.
• Coach, mentor and develop supervisors and frontline staff.
• Identify opportunities to improve operational efficiency and service delivery.
• Ensure workplace health and safety requirements are met.
• Maintain a strong floor presence to support teams during peak periods.

Skills

Hotel housekeeping leadership

5-star hotel experience

High-volume operations

People leadership

Productivity/quality/service standards

Stakeholder management

Fast-paced environment

Australian working rights

Job description

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead daily housekeeping operations in a luxury 5-star hotel. You will drive service excellence, maintain 5-star presentation standards, and ensure productivity and guest satisfaction.

You will manage workforce planning, coach supervisors and frontline staff, and collaborate with hotel stakeholders to optimise operations.