Senior Operations Manager - Sydney CBD

International Hotel Services; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

International Hotel Services in Sydney CBD is seeking a hands-on Senior Operations Manager to lead daily housekeeping operations in a luxury 5-star hotel. You will drive service excellence, maintain 5-star presentation standards, and ensure productivity and guest satisfaction.

You will manage workforce planning, coach supervisors and frontline staff, and collaborate with hotel stakeholders to optimise operations.

Qualifications

• Extensive hotel housekeeping leadership experience.
• Experience in a 5-star hotel environment.
• Experience managing high-volume housekeeping operations.
• Strong people leadership and team development skills.
• Proven ability to manage productivity, quality and service standards.
• Strong stakeholder management and communication skills.
• Ability to work within a fast-paced operational environment.
• Full Australian working rights.

Responsibilities

• Lead daily housekeeping operations within a luxury hotel environment.
• Drive service excellence and maintain 5-star presentation standards.
• Manage performance, productivity, quality, and compliance.
• Conduct regular room inspections and quality audits.
• Build strong relationships with hotel stakeholders and operations teams.
• Oversee workforce planning and daily operational requirements.
• Coach, mentor and develop supervisors and frontline staff.
• Identify opportunities to improve operational efficiency and service delivery.
• Ensure workplace health and safety requirements are met.
• Maintain a strong floor presence to support teams during peak periods.

Skills

Hotel housekeeping leadership

5-star hotel experience

High-volume operations

People leadership

Productivity/quality/service standards

Stakeholder management

Fast-paced environment

Australian working rights

Job description

International Hotel Services – Sydney CBD NSW

Senior Operations Manager | Luxury 5-star Hotel | Sydney CBD

Lead Housekeeping Operations at one of Sydney's most prestigious 5-star hotels.

Located in the heart of Sydney CBD, just minutes from Town Hall and Gadigal Station, this is an exciting opportunity for an experienced hospitality leader to take ownership of housekeeping operations within a luxury hotel environment.

We are seeking a hands-on Senior Operations Manager who thrives in fast-paced, high-volume hotel environments and leads by example. This role is ideal for a housekeeping professional with a strong 5-star background who understands the importance of quality, consistency, productivity, and exceptional guest satisfaction.

Why You'll Love This Opportunity

• Lead operations within a renowned 5-star Sydney hotel
• Play a key role in delivering an exceptional guest experience
• Manage a large, high-performing housekeeping operation
• Work alongside experienced hospitality professionals
• Genuine autonomy and opportunity to make an impact
• Join a growing national hospitality services business
• Career progression opportunity, with the potential for the role to develop into a broader multi-site operations position
• Immediate start available

About The Role

As the Senior Operations Manager, you will be responsible for overseeing the day-to-day housekeeping operation, ensuring service delivery, presentation standards, productivity targets, and guest expectations are consistently achieved.

This is a highly operational role requiring a visible and engaged leader who is comfortable working closely with onsite teams and addressing challenges as they arise.

Key responsibilities include:

• Leading daily housekeeping operations within a luxury hotel environment
• Driving service excellence and maintaining 5-star presentation standards
• Managing team performance, productivity, quality, and compliance
• Conducting regular room inspections and quality audits
• Building strong relationships with hotel stakeholders and operational teams
• Managing workforce planning and daily operational requirements
• Coaching, mentoring, and developing supervisors and frontline staff
• Identifying opportunities to improve operational efficiency and service delivery
• Ensuring workplace health and safety requirements are consistently met
• Maintaining a strong presence on the floor and supporting teams during peak periods

About You

To be successful in this role, you'll bring significant experience leading housekeeping operations within premium hotel environments.

You'll be recognised as a leader who sets high standards, holds teams accountable, and isn't afraid to be hands-on when required.

Essential Experience:

• Extensive hotel housekeeping leadership experience
• Previous experience within a 5-star hotel environment
• Experience managing high-volume housekeeping operations
• Strong people leadership and team development skills
• Proven ability to manage productivity, quality, and service standards
• Strong stakeholder management and communication skills
• Ability to work within a fast-paced operational environment
• Full Australian working rights

Highly Regarded:

• Multi-site or large hotel housekeeping management experience
• Experience working with outsourced hospitality services providers
• Experience leading large housekeeping teams across multiple shifts
• Strong understanding of workforce planning and labour management

Who We're Looking For

We're looking for a leader who can hit the ground running.

Someone who understands luxury hotel standards, has exceptional attention to detail, and is comfortable rolling up their sleeves to support operational success. You'll be highly organised, disciplined, and committed to creating a culture of accountability, teamwork, and exceptional guest service.

About IHS

IHS delivers premium housekeeping services to some of Australia's leading hotels and accommodation providers. As part of the Bayton Group, we offer the stability of a national organisation while maintaining a strong people-first culture focused on quality, teamwork, and career growth.