Hotel Services Lead: 5-Star Housekeeping & Operations

Empire Hospitality Australia Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Empire Hospitality Australia Pty is seeking a seasoned Housekeeping Manager to lead a brand-new team in a full-time, on-site role in Sydney. You will oversee outsourced labour, drive 5-star standards, and manage rosters, budgets, and daily operations to ensure exceptional guest experiences.

You will recruit, train, and develop staff, conduct inspections, and liaise with hotel management to meet occupancy demands while upholding safety and quality standards.

Qualifications

• Experience leading large outsourced housekeeping teams.
• Strong grasp of 5-star housekeeping standards.
• Budgeting, cost control and productivity analysis.
• Proven problem solving and decision making.
• Excellent communication with staff and stakeholders.
• WHS knowledge and safety compliance.

Responsibilities

• Implement policies, procedures, and training for a brand-new housekeeping team.
• Conduct daily room and public area inspections, including VIP rooms.
• Work a rotating roster as required.
• Ensure rooms are checked and released according to hotel standards.
• Coordinate daily staffing requirements to ensure effective coverage and operational efficiency.
• Create and manage rosters, liaising with hotel management regarding special requirements.
• Ensure timely return of rooms to meet hotel occupancy demands.
• Manage staff requests and maintain accurate records.
• Prepare staff timesheets, distribute payslips, and assist with pay queries.
• Conduct interviews and support the recruitment process.

Skills

Leadership

People management

Operations management

Budgeting

Quality assurance

WHS knowledge

Communication

Time management

Tools

Rostering software

Job description

Empire Hospitality Australia Pty is seeking a seasoned Housekeeping Manager to lead a brand-new team in a full-time, on-site role in Sydney. You will oversee outsourced labour, drive 5-star standards, and manage rosters, budgets, and daily operations to ensure exceptional guest experiences.

You will recruit, train, and develop staff, conduct inspections, and liaise with hotel management to meet occupancy demands while upholding safety and quality standards.