Housekeeping Supervisors

International Hotel Services; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

International Hotel Services in Sydney CBD is seeking experienced Housekeeping Supervisors to join our premium 5-star hotel team. This hands-on leadership role focuses on room inspections, quality assurance and supporting Room Attendants to deliver exceptional presentation standards.

You will lead by example in a fast-paced luxury environment, provide constructive feedback, and collaborate with housekeeping management to maintain guest readiness across rooms and public areas.

Qualifications

• Experience leading housekeeping teams in a luxury hotel environment.
• Proven ability to conduct room inspections to high standards.
• Strong communication skills with ability to provide constructive feedback.
• Excellent organizational and time-management capabilities.

Responsibilities

• Conduct detailed inspections of guest rooms to ensure exceptional cleanliness, presentation and 5-star quality standards are achieved.
• Ensure rooms are guest-ready and consistently meet hotel and brand expectations.
• Provide clear, constructive and supportive feedback to Room Attendants.
• Coach and guide team members to strengthen cleaning quality, presentation and attention to detail.
• Monitor housekeeping standards throughout shifts and promptly address quality concerns.
• Identify and report maintenance issues, damaged items and presentation concerns.
• Ensure housekeeping procedures, safe work practices and WHS requirements are consistently followed.
• Assist with the smooth day-to-day operation of the housekeeping team and changing operational priorities.
• Work collaboratively with housekeeping management and hotel teams to maintain exceptional service and presentation standards.
• Lead by example, promoting professionalism, teamwork and pride in delivering a premium guest experience.

Skills

Leadership

Communication

Room inspections

Attention to detail

Time management

Job description

International Hotel Services – Sydney CBD NSW

Housekeeping Supervisors – Sydney CBD | 5-Star Hotel

Join the housekeeping team at a prestigious 5-star hotel in the heart of Sydney CBD, just a short walk from Town Hall Station.

IHS is seeking experienced, motivated and detail-focused Housekeeping Supervisors to join our team within a premium 5-star hotel environment.

This is a hands-on leadership role with a strong focus on room inspections, quality assurance and supporting Room Attendants to consistently deliver exceptional presentation standards.

Working in a fast-paced luxury hospitality environment, you will help ensure every guest room and designated area is presented to the high standard expected of a 5-star property. You’ll provide guidance and constructive feedback to the team, identify opportunities for improvement and work closely with housekeeping management to deliver a consistently exceptional guest experience.

Key Responsibilities:

• Conduct detailed inspections of guest rooms to ensure exceptional cleanliness, presentation and 5-star quality standards are achieved.
• Ensure rooms are guest-ready and consistently meet hotel and brand expectations.
• Provide clear, constructive and supportive feedback to Room Attendants.
• Coach and guide team members to strengthen cleaning quality, presentation and attention to detail.
• Monitor housekeeping standards throughout shifts and promptly address quality concerns.
• Identify and report maintenance issues, damaged items and presentation concerns.
• Ensure housekeeping procedures, safe work practices and WHS requirements are consistently followed.
• Assist with the smooth day-to-day operation of the housekeeping team and changing operational priorities.
• Work collaboratively with housekeeping management and hotel teams to maintain exceptional service and presentation standards.
• Lead by example, promoting professionalism, teamwork and pride in delivering a premium guest experience.

Key Requirements:

• Previous experience as a Housekeeping Supervisor, Senior Room Attendant or similar role, ideally within a 4 or 5-star hotel environment.
• Strong experience conducting room inspections and maintaining high-quality housekeeping standards.
• Exceptional attention to detail and an understanding of the presentation standards required in luxury hospitality.
• Confident leadership and communication skills, with the ability to provide constructive and respectful feedback.
• A supportive, hands-on approach to leading and developing team members.
• Strong organisation and time-management skills.
• Ability to prioritise and work efficiently in a busy hotel environment while maintaining quality.
• Sound knowledge of cleaning techniques, chemicals and safe work practices.
• Professional presentation and a strong commitment to guest service.
• Flexibility to work across a rotating roster, including weekends and public holidays.
• Valid working rights in Australia.

Why Join Us:

This is a fantastic opportunity to build your housekeeping leadership experience within a premium 5-star Sydney hotel environment.

You’ll join a supportive team where quality, professionalism and attention to detail are genuinely valued, with opportunities to continue developing your hospitality and leadership career with IHS.

If you take pride in exceptional standards, enjoy supporting a team and know what it takes to deliver 5-star presentation, we’d love to hear from you.