Luxury Hotel Concierge Porter - Part-Time

InterContinental Hotels & Resorts; Melbourne; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Paid Birthday Leave

Enhanced parental leave program

Wellness and mental health days

Colleague discounts across IHG hotels

Discount platform for brands and IHG

Ongoing learning and development

Transfer of entitlements within IHG

Job summary

InterContinental Melbourne The Rialto is seeking a Porter to join the Concierge team on a part-time basis in Melbourne. You will assist guests with arrivals, departures, luggage handling, and provide local recommendations to enhance the guest stay.

Responsibilities include welcoming guests, guiding them to rooms, safely parking vehicles, maintaining lobby standards, and supporting the team with VIP guests and special requests.

Qualifications

• Prev hospitality experience in guest service, concierge, porter, or front office roles preferred.
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment and multitask.
• Must have a valid Victorian driver’s license and comfort driving guest vehicles.
• A warm, friendly, professional demeanor with strong local knowledge of Melbourne is desirable.

Responsibilities

• Deliver exceptional guest service and create memorable first and last impressions for every guest.
• Welcome guests warmly and assist with enquiries, directions, transportation options, and hotel information.
• Escort guests and their luggage to rooms, introducing hotel facilities and amenities.
• Assist departing guests with luggage and transport arrangements for a smooth departure.
• Handle, store, secure, and deliver guest luggage, messages, mail, and deliveries per hotel procedures.
• Safely valet guest vehicles and maintain safety while driving.
• Maintain cleanliness and presentation standards of lobby and arrival spaces.
• Know local attractions and transport options to assist guests.
• Support Concierge team with arrivals, departures, VIP guests, groups, and special requests.
• Attend briefings and communicate effectively with colleagues and leaders.
• Follow WH&S procedures and report hazards or issues.
• Complete ad-hoc duties to support Concierge operations.

Skills

Guest service

Communication

Teamwork

Multitasking

Driving (valid license)

Job description

InterContinental Melbourne The Rialto is seeking a Porter to join the Concierge team on a part-time basis in Melbourne. You will assist guests with arrivals, departures, luggage handling, and provide local recommendations to enhance the guest stay.

Responsibilities include welcoming guests, guiding them to rooms, safely parking vehicles, maintaining lobby standards, and supporting the team with VIP guests and special requests.