Porter | Part-Time | InterContinental Melbourne The Rialto

InterContinental Hotels & Resorts; Melbourne; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Paid Birthday Leave

Enhanced parental leave program

Wellness and mental health days

Colleague discounts across IHG hotels

Discount platform for brands and IHG

Ongoing learning and development

Transfer of entitlements within IHG

Job summary

InterContinental Melbourne The Rialto is seeking a Porter to join the Concierge team on a part-time basis in Melbourne. You will assist guests with arrivals, departures, luggage handling, and provide local recommendations to enhance the guest stay.

Responsibilities include welcoming guests, guiding them to rooms, safely parking vehicles, maintaining lobby standards, and supporting the team with VIP guests and special requests.

Qualifications

• Prev hospitality experience in guest service, concierge, porter, or front office roles preferred.
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment and multitask.
• Must have a valid Victorian driver’s license and comfort driving guest vehicles.
• A warm, friendly, professional demeanor with strong local knowledge of Melbourne is desirable.

Responsibilities

• Deliver exceptional guest service and create memorable first and last impressions for every guest.
• Welcome guests warmly and assist with enquiries, directions, transportation options, and hotel information.
• Escort guests and their luggage to rooms, introducing hotel facilities and amenities.
• Assist departing guests with luggage and transport arrangements for a smooth departure.
• Handle, store, secure, and deliver guest luggage, messages, mail, and deliveries per hotel procedures.
• Safely valet guest vehicles and maintain safety while driving.
• Maintain cleanliness and presentation standards of lobby and arrival spaces.
• Know local attractions and transport options to assist guests.
• Support Concierge team with arrivals, departures, VIP guests, groups, and special requests.
• Attend briefings and communicate effectively with colleagues and leaders.
• Follow WH&S procedures and report hazards or issues.
• Complete ad-hoc duties to support Concierge operations.

Skills

Guest service

Communication

Teamwork

Multitasking

Driving (valid license)

Job description

Porter | Part-Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

If you're passionate about hospitality and creating memorable guest experiences, we'd love to welcome you to our Concierge team. This is an exciting opportunity to work in the heart of the guest journey, providing exceptional arrivals, departures, luggage services, and local recommendations while developing your career in a luxury hotel environment.

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

If you're passionate about hospitality and creating memorable guest experiences, we'd love to welcome you to our Concierge team. This is an exciting opportunity to work in the heart of the guest journey, providing exceptional arrivals, departures, luggage services, and local recommendations while developing your career in a luxury hotel environment.

Your day to day

• Deliver exceptional guest service and create memorable first and last impressions for every guest visiting the hotel.

• Welcome guests warmly and assist with enquiries, directions, transportation options, and hotel information.

• Escort guests and their luggage to rooms while providing personalised service and introducing hotel facilities and amenities.

• Assist departing guests with luggage and transport arrangements to ensure a smooth and efficient departure experience.

• Handle, store, secure, and deliver guest luggage, messages, mail, and special deliveries in accordance with hotel procedures.

• Safely and securely valet guest vehicles in line with hotel policies and safe driving procedures.

• Maintain cleanliness and presentation standards throughout the lobby, driveway, baggage areas, and guest arrival spaces.

• Maintain detailed knowledge of local attractions, restaurants, shopping precincts, transport options, events, and points of interest to assist guests.

• Support the Concierge team with arrivals, departures, VIP guests, groups, and special requests.

• Attend daily briefings and communicate effectively with colleagues and leaders to ensure seamless guest experiences.

• Promote a safe workplace by following workplace health and safety procedures, safe manual handling practices, and emergency protocols.

• Report hazards, incidents, maintenance issues, and safety concerns in accordance with WH&S requirements.

• Complete ad-hoc duties to support the smooth operation of the hotel and Concierge department.

What we need from you

• A passion for hospitality and delivering exceptional guest experiences.

• Previous experience in a guest service, concierge, porter, front office, or hospitality role is highly regarded.

• A warm, friendly, and professional communication style with the ability to build genuine guest connections.

• Strong teamwork skills and the ability to collaborate across multiple departments.

• Ability to multitask and effectively manage competing priorities in a fast-paced environment.

• Strong local knowledge or willingness to learn about Melbourne attractions, transport networks, dining, and entertainment options.

• A good grasp of reading, writing, and basic computer skills.

• Ability to remain on your feet for extended periods, perform physical duties, and safely lift, push, and pull luggage and equipment.

• Commitment to maintaining high grooming and presentation standards.

• A valid Victorian driver's licence and confidence driving a variety of guest vehicles.

• Flexibility to work a rotating roster, including evenings, weekends, public holidays, and overnight shifts where required.

• You must meet the legal requirements to live and work in Australia.

What we offer

• Paid Birthday Leave

• Enhanced parental leave program

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• An immense colleague discounts platform for all your favourite brands and retailers

• Ongoing learning and development opportunities to support your career growth within IHG

• Transfer of entitlements as you move and grow within the IHG family

We are proud to InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.