Luxury Guest Experience Concierge

The Sebel; Yarrawonga; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounted stays at Accor hotels

Training and career development

Team events & social activities

Job summary

The Sebel Yarrawonga invites applications for a Guest Service Agent to join our Front Office team. You will welcome guests on arrival, check them in, provide information on hotel amenities and local attractions, and respond to inquiries with a warm, polished manner.

This role offers training opportunities, career development, and a supportive team in a luxury hotel by the Murray River. Strong communication, multitasking, and attention to detail are essential to deliver outstanding guest

Qualifications

• Previous experience in customer service, reception or tourism preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Proficient in Microsoft Office and other computer applications.

Responsibilities

• Be the first point of contact to greet guests upon arrival and check them into their rooms
• Provide information about hotel amenities, services, and local attractions
• Respond to guest inquiries and resolve any issues that may arise during their stay
• Process payments and maintain accurate records of guest transactions
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
• Assist with the planning and execution of events and conferences hosted at the hotel
• Maintain a professional and courteous demeanour at all times

Skills

Customer service

Reception

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

The Sebel Yarrawonga invites applications for a Guest Service Agent to join our Front Office team. You will welcome guests on arrival, check them in, provide information on hotel amenities and local attractions, and respond to inquiries with a warm, polished manner.

This role offers training opportunities, career development, and a supportive team in a luxury hotel by the Murray River. Strong communication, multitasking, and attention to detail are essential to deliver outstanding guest