Guest Service Agent

The Sebel; Yarrawonga; In loco; AUD 48.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted stays at Accor hotels

Training and career development

Team events & social activities

Descrizione del lavoro

The Sebel Yarrawonga invites applications for a Guest Service Agent to join our Front Office team. You will welcome guests on arrival, check them in, provide information on hotel amenities and local attractions, and respond to inquiries with a warm, polished manner.

This role offers training opportunities, career development, and a supportive team in a luxury hotel by the Murray River. Strong communication, multitasking, and attention to detail are essential to deliver outstanding guest

Competenze

• Previous experience in customer service, reception or tourism preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Proficient in Microsoft Office and other computer applications.

Mansioni

• Be the first point of contact to greet guests upon arrival and check them into their rooms
• Provide information about hotel amenities, services, and local attractions
• Respond to guest inquiries and resolve any issues that may arise during their stay
• Process payments and maintain accurate records of guest transactions
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
• Assist with the planning and execution of events and conferences hosted at the hotel
• Maintain a professional and courteous demeanour at all times

Conoscenze

Customer service

Reception

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it’s an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.

Our core values!

• Open Book. We believe openness and transparency are essential to building trust.
• Better Together. We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
• Respectful Relationships. We value each other as individuals and respect our differences.

Why choose to work with us?

• Innovative Culture: We embrace creativity and are always looking for new ways to enhance our guests' experience. Your ideas and innovations are welcome here!
• Invest in Your Growth: We're committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
• Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
• Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
• Recognition program and employee perks including discounted stays at affiliated Accor hotels.
• And many more reasons we can discuss when we meet you.

We are seeking a Guest Service Agent to join our dynamic Front Office team.

Responsibilities:

• Be the first point of contact to greet guests upon arrival and check them into their rooms
• Provide information about hotel amenities, services, and local attractions
• Respond to guest inquiries and resolve any issues that may arise during their stay
• Process payments and maintain accurate records of guest transactions
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
• Assist with the planning and execution of events and conferences hosted at the hotel
• Maintain a professional and courteous demeanour at all times

Qualifications:

• Previous experience in customer service, reception or tourism preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office and other computer applications

Come and help us continue the experience of luxury and high-quality service to all our guests.