Guest Service Agent: Front Desk & Valet Concierge

Crowne Plaza Hotels & Resorts; Geelong; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Global hotel discounts

World-class training

Career growth opportunities

Job summary

Crowne Plaza Geelong, located at Geelong waterfront, seeks a Guest Service Agent to deliver exceptional hospitality. Duties include welcoming guests, assisting with check-in/check-out, handling luggage, and providing local recommendations to ensure a seamless stay.

The role requires strong interpersonal skills, English fluency, and experience with hotel systems; flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Previous experience in a hotel or hospitality environment preferred.
• Fluency in English is essential; additional languages advantageous.
• Proficient computer skills including property management systems; Opera Cloud desirable.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Assist guests with luggage and valet parking.
• Provide information about hotel amenities and local attractions.
• Resolve guest inquiries and issues promptly and professionally.
• Maintain accurate guest records in the hotel management system.

Skills

Guest service

Hospitality

Interpersonal communication

English fluency

Tech-savvy

Time management

Tools

Opera Cloud

Accounting software

Job description

Crowne Plaza Geelong, located at Geelong waterfront, seeks a Guest Service Agent to deliver exceptional hospitality. Duties include welcoming guests, assisting with check-in/check-out, handling luggage, and providing local recommendations to ensure a seamless stay.

The role requires strong interpersonal skills, English fluency, and experience with hotel systems; flexibility for evenings, weekends, and holidays is expected.