Pre-Opening Front Office Manager — Lead Guest Experience

Ovolo Hotels Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ovolo Hotels Group is seeking an energetic Assistant Front Office Manager | Pre-Opening to lead our pre-opening phase and guide the Front Office team. You’ll be hands-on, on the floor, and pivotal in shaping guest experiences from day one.

You will coach and develop the Front Office crew, set service standards, and collaborate with other departments to ensure a seamless guest journey across the property.

Qualifications

• Experience as Duty Manager or Assistant Front Office Manager.
• Strong leadership and guest service orientation.
• Willing to work flexible shifts including weekends.

Responsibilities

• Lead pre-opening Front Office operations and staff training.
• Collaborate with senior leadership to deliver seamless guest experiences.
• Drive guest engagement, upsell opportunities and service standards.

Skills

Front Office leadership

Guest service

Coaching teams

Job description

Ovolo Hotels Group is seeking an energetic Assistant Front Office Manager | Pre-Opening to lead our pre-opening phase and guide the Front Office team. You’ll be hands-on, on the floor, and pivotal in shaping guest experiences from day one.

You will coach and develop the Front Office crew, set service standards, and collaborate with other departments to ensure a seamless guest journey across the property.