Luxury Front Office Lead: VIP Guest Experience

IHG Hotels & Resorts; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Colleague discounts

Enhanced parental leave

Wellness days

Career development

Discount platform across brands

Job summary

InterContinental Sydney is seeking a Front Office Supervisor to lead the VIP-focused team in a luxury 5-star setting. You will mentor staff, optimize service standards and ensure smooth operations in a high-demand environment with stunning harbour views.

You will coordinate with multiple departments to deliver memorable guest experiences, manage guest feedback and uphold brand integrity while supporting career development and a strong service culture.

Qualifications

• 1+ years’ experience in Front Office operations in a leadership role.
• Exceptional service standards in VIP environments.
• Qualifications or current study in Hotel Management is advantageous.
• Excellent communication and organisational skills.
• You must meet Australia work eligibility.

Responsibilities

• Lead the Front Office team to deliver a memorable guest experience.
• Drive team engagement, people management, guest feedback and problem resolution.
• Maintain brand, service and cleanliness standards across departments.

Skills

Front Office Leadership

Guest Service

Communication

Team Management

Education

Hotel Management studies

Job description

InterContinental Sydney is seeking a Front Office Supervisor to lead the VIP-focused team in a luxury 5-star setting. You will mentor staff, optimize service standards and ensure smooth operations in a high-demand environment with stunning harbour views.

You will coordinate with multiple departments to deliver memorable guest experiences, manage guest feedback and uphold brand integrity while supporting career development and a strong service culture.