Senior Front Office Manager – Luxury Resort

Health Hub Mackay Pty Ltd; Queensland; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Birthday Leave

Discounted accommodation across IHG

Food and beverage discounts

Enhanced parental leave benefits

Wellbeing initiatives and proactive健康?

Job summary

InterContinental Sanctuary Cove Resort in Australia is seeking an experienced Front Office Manager to lead our Front Office, Concierge, and Bell Services teams, shaping the guest journey from welcome to departure. Reporting to the Director of Operations, you will drive service excellence, operate with strong financial acumen, and build a high-performing team across a luxury resort environment.

This senior leadership role requires flexibility, a passion for hospitality, and a commitment to

Qualifications

• Proven experience in a senior Front Office leadership position within a large hotel, resort, or luxury hospitality environment.
• Strong commercial and financial acumen with experience managing budgets, productivity, and operational performance.
• Exceptional leadership skills with a demonstrated ability to coach, develop, and inspire teams.
• Experience driving service excellence and maintaining high guest satisfaction scores.
• A proactive, solutions-focused approach and commitment to continuous improvement.

Responsibilities

• Leading and developing Front Office, Concierge, and Bell teams to deliver exceptional guest experiences
• Driving guest satisfaction, service excellence, and brand standards across Front Office operations
• Overseeing departmental performance, workforce planning, productivity, and labour management
• Managing financial performance, including budgets, forecasting, revenue opportunities, and cost control
• Coaching and mentoring leaders and team members to maximise engagement and development
• Using guest feedback, data, and insights to drive continuous improvement

Skills

Leadership

Budgeting

Guest experience

People development

Stakeholder management

Operational excellence

Education

Hospitality/Hotel Management degree

Job description

InterContinental Sanctuary Cove Resort in Australia is seeking an experienced Front Office Manager to lead our Front Office, Concierge, and Bell Services teams, shaping the guest journey from welcome to departure. Reporting to the Director of Operations, you will drive service excellence, operate with strong financial acumen, and build a high-performing team across a luxury resort environment.

This senior leadership role requires flexibility, a passion for hospitality, and a commitment to