Luxury Front Desk Duty Manager

W Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel room discounts

Marriott training programs

Food & beverage discounts

Recognition programs

Wellbeing programs

Employee Assistance Program

Great Places to Work certified

Job summary

W Sydney is casting for a charismatic Duty Manager to lead the Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, you will ensure exceptional guest experiences and balance guest, talent, and operational needs.

You will supervise all hotel operations in the absence of senior leadership, maintain high service standards across Welcome/Whatever Whenever, Wheels and Concierge, and drive brand and loyalty programs.

Qualifications

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel.
• Attention to detail and excellent oral & written communication skills.
• Ability to work on weekends/public holidays based on operational/business requirements.
• Basic computer skills (email, Microsoft Office suite, etc)

Responsibilities

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills.
• Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program.
• Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines.
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction.
• Extensive knowledge of guest services procedures, financial procedures, and payment processes.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Skills

Guest service leadership

Communication skills

Attention to detail

Team supervision

Tools

Opera PMS

Microsoft Office

Job description

W Sydney is casting for a charismatic Duty Manager to lead the Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, you will ensure exceptional guest experiences and balance guest, talent, and operational needs.

You will supervise all hotel operations in the absence of senior leadership, maintain high service standards across Welcome/Whatever Whenever, Wheels and Concierge, and drive brand and loyalty programs.