Overnight Assistant Front Office Manager | The Darling

The Star Entertainment Group; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary meals

Uniform laundering

Five weeks paid annual leave

Discounted parking

Up to 30% dining discounts

Lifestyle discounts and gym memberships

Career growth opportunities

Job summary

A premier entertainment hub is seeking an Overnight Assistant Front Office Manager. In this luxury hospitality role, you will ensure high service standards and manage guest experiences while leading a dedicated team. Ideal candidates will have proven leadership in hospitality, strong communication skills, and the ability to adapt to dynamic environments. This position offers opportunities for career growth in a renowned venue known for exceptional dining and entertainment experiences in Pyrmont, New South Wales.

Qualifications

• Proven leadership experience in a similar role within the luxury hospitality industry.
• Exceptional interpersonal and communication skills to relate with guests.
• Strong problem-solving and decision-making capabilities to ensure guest satisfaction.
• Keen attention to detail to maintain high service standards.

Responsibilities

• Ensure the highest standards of guest service during check-in and their stay.
• Manage The Star Grand Loyalty Program and respond to guests' feedback.
• Assist in recruitment, training, and development of staff.

Skills

Leadership experience in luxury hospitality

Exceptional interpersonal and communication skills

Problem-solving capabilities

Attention to detail

Customer-centric approach

Knowledge of Opera property management system

Flexibility for evenings and weekends

Job description

Overnight Assistant Front Office Manager | The Darling

Join to apply for the Overnight Assistant Front Office Manager | The Darling role at The Star Entertainment Group

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state‑of‑the‑art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As an Overnight Assistant Front Office Manager at The Darling, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney. You will play a crucial role in overseeing the day‑to‑day and nightly operations, ensuring seamless service delivery and an unparalleled guest experience.

This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

Responsibilities

• Ensure that the highest standards of guest service are achieved and maintained upon check‑in and during our guests stay
• Manage The Star Grand Loyalty Program and affiliated programs
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
• Assist with the people planning requirements including recruitment, rostering, training and development of the team

Qualifications

• Proven leadership experience in a similar role within the luxury hospitality industry
• Exceptional interpersonal and communication skills
• Strong problem‑solving and decision‑making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast‑paced, dynamic environment with a customer‑centric approach
• Knowledge of Opera property management system
• Flexibility availability including evenings and weekends

As a seasoned leader, you understand the essence of delivering world‑class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of The Darling. Join us in making a difference.

Benefits

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award‑winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry‑cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022‑24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

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