Duty Manager

W Hotel; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hotel room discounts

Employee training programs

Wellbeing programs

Employee Assistance Program

Great Places to Work recognition

Job summary

W Sydney is seeking a Duty Manager for the Front Desk (Welcome) team. Reporting to the Executive Assistant Manager of Rooms, you will oversee daily operations, supervise staff, and ensure guest satisfaction while upholding W brand standards.

Key responsibilities include driving Whatever Whenever culture, maintaining service excellence across Rooms divisions, and leading by example in all hotel operations. Weekend availability and strong communication are essential.

Qualifications

• Previous Front Desk/Front Office experience with supervisory responsibility in a luxury hotel.
• Knowledge of check-in/check-out procedures, pre-arrival planning, Opera PMS and room inventory management.
• Attention to detail and excellent oral & written communication skills.
• Ability to work on weekends/public holidays based on operational requirements.
• Basic computer skills (email, Microsoft Office).

Responsibilities

• Lead Front Desk/Rooms operations in the absence of senior leadership.
• Maintain high service standards at Welcome Desk, Whatever Whenever, Wheels and Concierge.
• Drive W’s Whatever Whenever culture and Marriott Bonvoy program.
• Collaborate with Welcome and Whatever Whenever Managers on operational decisions.

Skills

Front Desk supervision

Guest service

Communication skills

Tools

Opera PMS

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney. You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to;

Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills

Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program

Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines

Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.

Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction

Extensive knowledge of guest services procedures, financial procedures, and payment processes

Establishes challenging, realistic and obtainable goals to guide operation and performance

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

REQUIREMENTS

Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel

Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management

Attention to detail and excellent oral & written communication skills

Ability to work on weekends/public holidays based on operational/business requirements

Basic computer schools (email, Microsoft office suite, etc)

BENEFITS

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International

Discounts on food & beverage across all our hotels

Recognition programs to keep you motivated

Wellbeing & mindfulness programs to ensure you stay healthy

Employee Assistance Program

‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.