Front Office Duty Manager — Guest Experience Leader

Accor; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Mentorship by Front Office Manager

Growth opportunities across Accor

Discounted accommodation & F&B

Complimentary dry cleaning & parking

Service Recognition & tenure awards

Progressive leave policies

Access to EAP & partner benefits

Job summary

Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead the Front Office team at a premium 5-star hotel near Sydney Airport. Reporting to the Front Office Manager, you will ensure top-tier guest service, manage guest requests, and uphold AccorHeartist values across operations.

The role requires hospitality experience, strong interpersonal skills, and flexibility to work varied shifts, including weekends and public holidays.

Qualifications

• Experience in a similar role in a hotel.
• Confident in approaching guests and building relationships.
• Entrepreneurial spirit with energy and drive.
• Strong time management and ability to multitask.

Responsibilities

• Act as a role model for the Front Office team.
• Drive loyalty sign ups aligned with targets and initiatives.
• Proactively assist guests and resolve issues.
• Support check-in/check-out procedures and guest requests.
• Lead and train team, ensuring safety and brand standards.

Skills

Time management

Multi-tasking

Customer service

People skills

Entrepreneurial spirit

Flexibility

Tools

Fidelio/Opera PMS

hotSOS

Job description

Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead the Front Office team at a premium 5-star hotel near Sydney Airport. Reporting to the Front Office Manager, you will ensure top-tier guest service, manage guest requests, and uphold AccorHeartist values across operations.

The role requires hospitality experience, strong interpersonal skills, and flexibility to work varied shifts, including weekends and public holidays.