Luxury Client Advisor — Sydney Boutique

Swatch Group; Sydney; On-site; AUD 50,000 - 80,000; Full time

Job summary

Blancpain is opening its first Australian Retail Boutique in Sydney in November 2026, creating an exciting opportunity to join the team from the very beginning and help establish the brand’s presence in the Australian market.

As a full time Client Advisor, you will be a true ambassador for Blancpain, bringing the brand’s heritage, craftsmanship and passion for watchmaking to life for every client, delivering exceptional experiences and building lasting relationships.

Qualifications

• Minimum 2 years' retail experience in luxury settings.
• Proven customer service and client relationship skills.
• Passion for luxury, craftsmanship and exceptional service.

Responsibilities

• Deliver exceptional client service using the Blancpain sales ceremony.
• Support the team in achieving sales targets.
• Build and maintain strong client and VIP relationships.
• Develop and maintain an accurate client database.
• Drive sales conversion, client retention and repeat business.
• Maintain boutique presentation, housekeeping and visual merchandising standards.
• Organise and manage back-up stock, packaging and boutique materials.
• Maintain accurate CRM records and performance reporting.

Skills

Luxury retail

Customer service

CRM experience

Visual merchandising

Communication skills

Grooming & presentation

Job description

Blancpain is opening its first Australian Retail Boutique in Sydney in November 2026, creating an exciting opportunity to join the team from the very beginning and help establish the brand’s presence in the Australian market.

As a full time Client Advisor, you will be a true ambassador for Blancpain, bringing the brand’s heritage, craftsmanship and passion for watchmaking to life for every client, delivering exceptional experiences and building lasting relationships.