Luxury Bell Desk Supervisor - VIP Arrivals & Events

Sofitel; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Bell Desk Supervisor to guide and inspire the Porter and Valet team, ensuring seamless arrivals and departures and delivering memorable, personalized service. You will manage luggage, valet services, and partner relations across shifts in a luxury setting.

As the guiding presence, you will coordinate VIP arrivals, promote hotel experiences, and contribute to an elegant guest journey with attention to detail and exemplary presentation.

Qualifications

• Experience in luxury hospitality or high-end customer service.
• Experience leading Porters and Valets.
• Valid Australian Driver's License and working rights in Australia.

Responsibilities

• Lead and inspire the Porters and Valet team, coordinating daily activities, VIP arrivals, and special events.
• Manage luggage handling, valet services, and property movements with care and precision.
• Assist guests with recommendations and promote hotel experiences to enhance stays.
• Maintain a polished Porter's storeroom and collaborate across hotel departments.
• Uphold Sofitel Passion for Excellence and ensure elegant, memorable service.

Skills

Leadership

Hospitality excellence

Team coordination

Guest relations

Job description

Sofitel Sydney Darling Harbour is seeking a Bell Desk Supervisor to guide and inspire the Porter and Valet team, ensuring seamless arrivals and departures and delivering memorable, personalized service. You will manage luggage, valet services, and partner relations across shifts in a luxury setting.

As the guiding presence, you will coordinate VIP arrivals, promote hotel experiences, and contribute to an elegant guest journey with attention to detail and exemplary presentation.