Bell Desk - Supervisor

Hyatt Regency Sydney; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Rewards program

Learning & development

Uniform provided

Parking discount

Career opportunities

Job summary

Hyatt Regency Sydney is seeking a Bell Services Supervisor to lead a team of attendants and commissionaires across our premium hotel in Sydney.

Reporting to the Chief Concierge, you will maintain high standards, deliver exceptional guest service, and manage a 7-day rotating roster in a property featuring 878 guestrooms and a range of dining and event spaces.

Qualifications

• Experience working in a premium hotel environment.
• Experience leading and delegating a large and diverse team.
• Exceptional customer service and guest focus mentality.
• Efficient problem-solving, organisational and interpersonal skills.
• Ability to work independently and collaboratively.
• Excellent grooming and personal presentation.
• Full Australian Working Rights and ability to work a 7-day rotating roster.

Responsibilities

• Lead a team of bell attendants and commissionaires to ensure standards are maintained.
• Delegate tasks efficiently while handling guest queries with care.
• Ensure guest satisfaction through proactive service and seamless operations.

Skills

Leadership

Customer service

Problem solving

Organization

Interpersonal skills

Team management

Grooming

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are looking for an up and coming hospitality leader to help run our Bell Services team as the department Supervisor.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• After 90 days of service, 12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
• Generous discounted accommodation worldwide for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

Reporting to the Chief Concierge, as our new Bell Services Supervisor you will be leading a team of talented attendants and commissionaires to ensure standards are maintained and achieved. Your role will require you to possess effective leadership skills in order to delegate tasks efficiently whilst simultaneously handling guest queries with the upmost care.

Our ideal candidate will possess:

• Experience working in a premium hotel environment
• Experience with leading and delegating a large and diverse teami>
• Exceptional customer service and guest focus mentality
• Efficient problem-solving, organisational and interpersonal skills
• Ability to work independently and collaboratively
• Excellent grooming and personal presentation
• Full Australian Working Rights and ability to work a 7-day rotating roster

Be part of the hospitality evolution. Join Hyatt