Island Resort Housekeeping Shift Lead - Subsidised Housing

InterContinental Hotels & Resorts; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Subsidised accommodation

Subsidised meals

Staff facilities

Job summary

InterContinental Hayman Great Barrier Reef is seeking a Housekeeping Shift Manager on Hayman Island to lead a dedicated team in a luxury resort environment. You will manage daily housekeeping and laundry activities, ensure top-tier room presentation, and mentor colleagues to deliver outstanding guest experiences.

Ideal applicants have prior housekeeping leadership in a hotel or resort, strong attention to detail, and the ability to motivate a diverse team.

Qualifications

• At least one year of housekeeping leadership experience as a Supervisor, Team Leader or similar.
• Hotel or resort experience, luxury experience welcomed.
• Motivate a diverse team with constructive feedback and performance management.
• Strong attention to detail and guest satisfaction commitment.
• Good communication and organisational skills in a busy environment.
• Positive, practical attitude and team collaboration.
• Experience with HUB and Opera OMS; rostering or labour management is an advantage.
• Must meet physical requirements (standing, walking, lifting 15–20 kg).
• Australian citizenship, permanent residency or visa with ongoing working rights.

Responsibilities

• Coordinate daily housekeeping and laundry activities and allocate tasks.
• Inspect guest rooms and public areas for exceptional cleanliness and presentation.
• Coach and develop colleagues through training and feedback.
• Collaborate with Front Office, Engineering and other departments to ensure room readiness.
• Assist with rostering, staffing allocation and productivity.

Skills

Leadership

Housekeeping

Staff rostering

Guest service

Communication

Tools

HUB

Opera OMS

Microsoft Office

Job description

InterContinental Hayman Great Barrier Reef is seeking a Housekeeping Shift Manager on Hayman Island to lead a dedicated team in a luxury resort environment. You will manage daily housekeeping and laundry activities, ensure top-tier room presentation, and mentor colleagues to deliver outstanding guest experiences.

Ideal applicants have prior housekeeping leadership in a hotel or resort, strong attention to detail, and the ability to motivate a diverse team.