Erskine Park - Customer Service Representative

DHL Supply Chain; Sydney; In loco; Confidential; Tempo pieno

Descrizione del lavoro

DHL Supply Chain Australia is seeking a Customer Service Representative in Erskine Park, Sydney to support phone and email inquiries, report KPIs, and maintain strong service relationships within a fast-paced logistics environment.

You will handle daily tasks with autonomy, use Microsoft Office tools, and contribute to high-quality, timely service while growing professionally in a supportive DHL team.

Competenze

• Customer service experience (phone and email).
• Proven ability to resolve escalations.
• Excellent knowledge of Microsoft Office applications.
• Demonstrated ability to multi-task.

Mansioni

• Customer support via phone and email
• Daily KPI reporting
• Manage service relationships
• Ensuring quality & service standards are met

Conoscenze

Customer service

Escalation handling

Communication

Multitasking

Strumenti

Microsoft Office

Descrizione del lavoro

Erskine Park - Customer Service Representative

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain Australia is a Great Place To Work certified.

Please Note DHL Internal applications close on [date].

In this job you will:

Asa Customer Service Representativeat DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally. Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology

• Customer support via phone and email
• Daily/Weekly/Monthly KPI reporting
• Manage service relationships
• Ensuring quality & service standards are met

You have the following qualities & qualifications:

• Previous customer service experience (phone and email)
• Proven experience in providing solutions to escalations
• Excellent knowledge of Microsoft Office applications
• Demonstrated ability to multi task

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.