Logistics Customer Service Specialist

Deutsche Post; New South Wales; In loco; AUD 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

DHL Supply Chain Australia is seeking a Customer Service Representative to support warehouse operations and resolve daily logistics challenges. You will work in a fast-paced environment with autonomy to make decisions, leading a team to ensure service excellence and using the latest technology to drive progress.

The role focuses on customer contact via phone and email, handling queries, and contributing to KPI reporting while maintaining high standards of quality and service.

Competenze

• Previous customer service experience (phone and email).
• Strong customer service skills.
• Experience in resolving escalations.
• Proficient with Microsoft Office.
• Ability to multitask.

Mansioni

• Customer support via phone and email
• Actioning customer queries
• Daily/Weekly/Monthly KPI reporting
• Manage service relationships
• Ensuring quality & service standards are met
• General Administration duties

Conoscenze

Customer service

Phone & email support

MS Office

Multi-tasking

Escalation handling

Strumenti

Microsoft Office

Descrizione del lavoro

DHL Supply Chain Australia is seeking a Customer Service Representative to support warehouse operations and resolve daily logistics challenges. You will work in a fast-paced environment with autonomy to make decisions, leading a team to ensure service excellence and using the latest technology to drive progress.

The role focuses on customer contact via phone and email, handling queries, and contributing to KPI reporting while maintaining high standards of quality and service.