Customer Service & Logistics Specialist

Conquest Crop Protection Pty; Dubbo; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Superannuation

Job summary

Conquest Responsive Crop Protection Pty are seeking a fulltime Customer Service and Logistics Officer based in NSW, in either Dubbo or Wagga Wagga. You will act as the essential liaison between customers, Sales Agents and Production, Warehousing and Supply Chain to ensure orders are fulfilled timely and accurately.

The role offers potential to expand and grow within the business, with a competitive salary and an annual bonus based on KPIs, plus superannuation.

Qualifications

• Previous experience in a similar role with industry experience in Agchem, Logistics, Transport and Customer Service essential.
• Proven customer service skills and experience liaising with external customers.
• Ability to work with and manage people at all levels.
• Strong interpersonal skills and emotional intelligence.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Proven ability to multi-task, triage issues, time manage and adapt to competing demands.

Responsibilities

• Customer Service Management within a deadline-driven environment.
• Expediting customer purchase orders.
• Processing dispatch notifications, invoices, statements, and credits.
• Coordination and monitoring of product dispatches from warehouses to customers.
• Resolving Agent and customer queries.
• Working closely with sales agents to manage customers’ expectations.
• Liaising with customers over the telephone and via email.
• Warehouse and Consignment stock reconciliation.
• Filing and archiving and any other tasks required.

Skills

Customer service

Logistics

Agchem industry

Communication

Organisational skills

Multi-tasking

Relationship building

Problem solving

Job description

Conquest Responsive Crop Protection Pty are seeking a fulltime Customer Service and Logistics Officer based in NSW, in either Dubbo or Wagga Wagga. You will act as the essential liaison between customers, Sales Agents and Production, Warehousing and Supply Chain to ensure orders are fulfilled timely and accurately.

The role offers potential to expand and grow within the business, with a competitive salary and an annual bonus based on KPIs, plus superannuation.