Logistics Customer Success Specialist | Freight & Solutions

Tableland Fertilizer; Queensland; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Professional development

Dynamic culture

Career progression

Competitive salary and bonus

Modern office

Job summary

efm Logistics in Pinkenba, QLD, is seeking a Customer Service Specialist to manage day-to-day freight movements, support major accounts, and deliver a superior logistics experience.

You will build relationships with architects, builders, and transport providers, review daily movements, and resolve enquiries with clear, timely communication.

Join a high-energy team at Australia’s leading 4PL provider and contribute to tailored transport and warehousing solutions.

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication.
• Proficiency with Microsoft Office Suite.
• Resilience and ability to work under pressure.
• Highly motivated with energetic approach.

Responsibilities

• Handle inbound enquiries, process orders, and enter them into the ERP system.
• Advise on partitioning systems, doors, and accessories to help customers choose.
• Resolve issues, track orders, and ensure seamless service.

Skills

Customer Service

Communication skills

Problem solving

Resilience

Motivation

Education

Tertiary qualification

Tools

Microsoft Office

Job description

efm Logistics in Pinkenba, QLD, is seeking a Customer Service Specialist to manage day-to-day freight movements, support major accounts, and deliver a superior logistics experience.

You will build relationships with architects, builders, and transport providers, review daily movements, and resolve enquiries with clear, timely communication.

Join a high-energy team at Australia’s leading 4PL provider and contribute to tailored transport and warehousing solutions.