Logistics Customer Service & Accounts Assistant

OzWide Freight; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

You will bring transport or warehousing experience, strong communication, attention to detail and a collaborative approach to the team. The role offers growth opportunities within a supportive company culture.

Qualifications

• Experience in the transport/warehousing sector and customer service or administration.
• Professional and friendly telephone manner.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Commitment to delivering high-quality customer service.

Responsibilities

• Manage inbound and outbound communications with customers.
• Respond to customer enquiries and provide timely solutions.
• Collaborate with operations to achieve optimal customer outcomes.
• Monitor service issues and escalate when required.
• Build strong relationships with customers.
• Process customer information accurately and provide data entry support.
• Provide regular reporting to management.

Skills

Customer service

Telephone etiquette

Attention to detail

Interpersonal skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Outlook

MYOB

Job description

You will bring transport or warehousing experience, strong communication, attention to detail and a collaborative approach to the team. The role offers growth opportunities within a supportive company culture.