Logistics Customer Service Specialist

Hoban Recruitment; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid arrangement after 6 month prob

Free on-site parking available

Fairly new building

Job summary

Hoban Recruitment is seeking a Customer Service Operator for their Bankstown office to support clients in the freight industry. The role is full-time with hybrid work options after a 6‑month probation.

You will maintain client portfolios, process orders, update shipment statuses, and coordinate with networks to ensure smooth operations. Ideal candidates have 2+ years in international freight forwarding, general freight forwarding training, and strong communication skills.

Qualifications

• 2+ years of experience in international freight forwarding.
• Good written and verbal communication skills.
• General freight forwarding training completed.
• Own reliable transport available.

Responsibilities

• Maintain portfolio of clients as assigned.
• Maintain client work instructions and request changes with client implementation for SOP amendments.
• Handle monthly/quarterly rate maintenance for key customers as directed by Account Managers.
• Manage order status and in-transit reports for clients.
• Document all customer shipping inquiries and update clients on shipment progress.
• Monitor network import shipments between overseas origins and destinations.
• Communicate between clientele and networks.
• Take corrective action to prevent recurrence of non-conformances.
• Record training and complete a skills inventory.
• Review customer purchase orders and resolve outstanding issues.
• Communicate with clients and staff in a friendly and professional manner.
• Assist with other tasks as required by supervisor/manager.

Skills

International Freight Forwarding

Communication skills

Phone etiquette

Own transport

Education

General freight forwarding training

Job description

Job Description

We're seeking a Customer Service Operator inside the freight industry to join our team on a full-time basis located in their Bankstown office.

• Maintaining portfolio of clients as assigned
• Maintain client work instructions and request changes with client implementation for SOP amendments.
• Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
• Manage order status reports / in transit reports for clients
• Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
• Monitoring network import shipments between overseas origins and destinations.
• Communicate between clientele and networks
• Taking appropriate corrective action to prevent recurrence of non‑conformances
• Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
• Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
• Communicate with clients and staff in a friendly and professional manner.
• Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager

Requirements

• 2+ years experience in International Freight Forwarding
• General freight forwarding training
• Previous 3PL experience
• Experience in Customer Service within a similar organization
• Phone etiquette training
• Excellent communication skills, both written and verbal
• Own reliable transport

Benefits

• A competitive salary package - negotiable
• Annual company bonuses when targets are met
• Flexibility for hybrid arrangement after 6 month probation
• Free on-site parking available
• Fairly new building

We require all candidates to commit to working 37.5 hours per week full time hours.

Working hours: 8 am to 12 am Monday to Sunday and public holidays.