Client Onboarding & Account Manager - Logistics

Ashdown People; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Ashdown People is seeking a Client Onboarding & Account Manager to oversee the end-to-end onboarding, implementation and ongoing service delivery for freight customers. This role acts as the key operational contact between customers, carrier partners, Sales and internal teams, ensuring smooth implementations, successful go-lives and high levels of customer satisfaction.

You will coordinate customer implementations, pricing settings and carrier engagements, develop project plans, and ensure

Qualifications

• Experience in freight, transport or logistics operations, especially domestic parcel and pallet networks.
• MachShip experience is highly advantageous.
• Strong Excel and data-handling skills.
• Understanding of B2B freight account establishment and credit processes.

Responsibilities

• Manage customer implementations from sales handover through to go-live and ongoing freight operations.
• Develop and manage implementation plans, timelines and key milestones.
• Set up and configure customer accounts across MachShip and carrier platforms.
• Manage rate cards, surcharges, zones, cubic conversion and pricing settings.
• Coordinate customer account establishment, credit applications and transport agreements.
• Conduct testing, readiness checks and customer training prior to go-live.
• Monitor initial shipments, pickups and invoices to ensure operational accuracy.
• Act as the primary operational contact for assigned customers.
• Build strong relationships with customer, carrier and internal stakeholders.
• Manage and escalate service issues including delays, damaged freight, missed pickups and billing queries.
• Conduct service reviews and identify opportunities to improve customer retention and freight volumes.
• Maintain accurate customer, system and implementation records.
• Contribute to process improvement, reporting and compliance.

Skills

Communication skills

Customer service

Analytical ability

Attention to detail

Problem solving

Education

Secondary education

Logistics qualification (advantage)

Tools

MachShip

TMS

Excel

Job description

Client Onboarding & Account Manager – Logistics

Location: Sydney Olympic Park

Industry: Logistics / Freight

Employment Type: Full-Time

About the Role We are seeking a Client Onboarding & Account Manager to manage the end-to‑end onboarding, implementation and ongoing service delivery for freight customers. The role acts as the key operational contact between customers, carrier partners, Sales and internal teams, ensuring smooth implementations, successful go-lives and high levels of customer satisfaction.

Key Responsibilities

• Manage customer implementations from sales handover through to go-live and ongoing freight operations.
• Develop and manage implementation plans, timelines and key milestones.
• Set up and configure customer accounts across MachShip and carrier platforms.
• Manage rate cards, surcharges, zones, cubic conversion and pricing settings.
• Coordinate customer account establishment, credit applications and transport agreements.
• Conduct testing, readiness checks and customer training prior to go-live.
• Monitor initial shipments, pickups and invoices to ensure operational accuracy.
• Act as the primary operational contact for assigned customers.
• Build strong relationships with customer, carrier and internal stakeholders.
• Manage and escalait service issues including delays, damaged freight, missed pickups and billing queries.
• Conduct service reviews and identify opportunities to improve customer retention and freight volumes.
• Maintain accurate customer, system and implementation records.
• Contribute to process improvement, reporting and compliance.

About You

• Experience in freight, transport or logistics operations, particularly domestic parcel and pallet networks.
• Experience with transport management systems; MachShip experience is highly advantageous.
• Strong Excel and data-handling skills.
• Understanding of B2B freight account establishment and credit processes.
• Excellent communication and customer service skills.
• Strong problem-solving and analytical ability.
• High attention to detail, particularly around pricing and account configuration.
• Professional and composed when managing customer issues and operational challenges.
• Reliable, adaptable and able to manage multiple priorities.

Qualifications

• Minimum secondary school certificate.
• Tertiary qualification in Logistics, Supply Chain or Business is advantageous but not essential.