Logistics Customer Service Agent — Remote Post-Training

Hunter Express; Sydney; Hybrid; AUD 48,000 - 55,000; Part time

Benefits offered by this job

Performance-based bonus

Work from home after training

Structured training program

Job summary

Hunter Express, a nationwide Australian transport and logistics company, is seeking a customer service professional for a weekday schedule with two remote workdays per week after training. The role involves handling inbound calls, responding to enquiries, and supporting delivery and freight tracking with accurate updates.

You will liaise with depots and operations and maintain precise notes throughout. Training is comprehensive, with potential for a performance-based bonus.

Qualifications

• Previous customer service or freight/transport experience is essential.
• Strong verbal and written communication skills.
• A confident and professional phone manner.
• Fast and accurate typing skills.
• Excellent spelling and grammar.
• Strong computer and problem-solving skills.
• Good attention to detail and organisation.
• The ability to handle customer complaints professionally.

Responsibilities

• Taking inbound customer service calls
• Processing and responding to customer enquiry tickets
• Assisting with delivery, tracking and freight enquiries
• Investigating enquiries and providing accurate updates
• Liaising with our depot and operational teams
• Maintaining accurate customer and consignment notes

Skills

Customer service

Phone skills

Typing speed

Attention to detail

Problem solving

Communication skills

Job description

Hunter Express, a nationwide Australian transport and logistics company, is seeking a customer service professional for a weekday schedule with two remote workdays per week after training. The role involves handling inbound calls, responding to enquiries, and supporting delivery and freight tracking with accurate updates.

You will liaise with depots and operations and maintain precise notes throughout. Training is comprehensive, with potential for a performance-based bonus.