Customer Service Agent

Hunter Express; Sydney; Hybrid; AUD 48,000 - 55,000; Part time

Benefits offered by this job

Performance-based bonus

Work from home after training

Structured training program

Job summary

Hunter Express, a nationwide Australian transport and logistics company, is seeking a customer service professional for a weekday schedule with two remote workdays per week after training. The role involves handling inbound calls, responding to enquiries, and supporting delivery and freight tracking with accurate updates.

You will liaise with depots and operations and maintain precise notes throughout. Training is comprehensive, with potential for a performance-based bonus.

Qualifications

• Previous customer service or freight/transport experience is essential.
• Strong verbal and written communication skills.
• A confident and professional phone manner.
• Fast and accurate typing skills.
• Excellent spelling and grammar.
• Strong computer and problem-solving skills.
• Good attention to detail and organisation.
• The ability to handle customer complaints professionally.

Responsibilities

• Taking inbound customer service calls
• Processing and responding to customer enquiry tickets
• Assisting with delivery, tracking and freight enquiries
• Investigating enquiries and providing accurate updates
• Liaising with our depot and operational teams
• Maintaining accurate customer and consignment notes

Skills

Customer service

Phone skills

Typing speed

Attention to detail

Problem solving

Communication skills

Job description

You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.

Key responsibilities

Taking inbound customer service calls

Processing and responding to customer enquiry tickets

Assisting with delivery, tracking and freight enquiries

Investigating enquiries and providing accurate updates

Liaising with our depot and operational teams

Maintaining accurate customer and consignment notes

About you

Previous customer service or freight/transport experience is essential

Strong verbal and written communication skills

A confident and professional phone manner

Fast and accurate typing skills

Excellent spelling and grammar

Strong computer and problem-solving skills

Good attention to detail and organisation

The ability to handle customer complaints professionally

About us

Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide clear, accurate information.

$37.50 per hour casual rate

Opportunity to earn performance-based bonus

2 WFH days per week after training and competency sign-off

Approximately 4 weeks of structured training