Customer Experience & Logistics Coordinator

Hymix Australia; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Full training and support to help youS

Full-time 38-hour week across fivedays

Shifts rostered between 5:00am and 5:0

Potential for one Saturday shift per月

Career development across Allocations,

Supportive team culture

Employee benefits: salary sacrifice, L

Job summary

Hymix Australia is seeking a Customer Service Agent to thrive in a fast-paced environment and ensure every order is managed accurately, efficiently and with a customer-first mindset.

You’ll coordinate deliveries, build strong customer relationships, and work with operations to find practical solutions when plans change. This role emphasizes calmness under pressure, attention to detail and strong administration. A long-term career path across various business areas is encouraged.

Qualifications

• Excellent communication and relationship-building skills.
• Positive, can-do attitude and willingness to learn.
• Strong problem-solving abilities and sound judgement.
• Ability to remain calm and organised in a fast-paced environment.
• High attention to detail and strong administrative skills.
• Confidence working with multiple stakeholders and competing priorities.
• Previous customer service, administration, logistics, scheduling, or coordination experience will be highly regarded.

Responsibilities

• Manage customer orders and delivery requests accurately and efficiently.
• Build strong relationships with customers and internal stakeholders.
• Communicate proactively to keep customers informed and projects moving.
• Solve problems and find practical solutions when circumstances change.
• Work closely with operational teams to coordinate successful outcomes.
• Provide service that customers remember for all the right reasons.
• Contribute to a positive and collaborative team environment.

Skills

Communication

Relationship-building

Problem-solving

Calm under pressure

Attention to detail

Administrative skills

Stakeholder management

Customer service experience

Job description

Hymix Australia is seeking a Customer Service Agent to thrive in a fast-paced environment and ensure every order is managed accurately, efficiently and with a customer-first mindset.

You’ll coordinate deliveries, build strong customer relationships, and work with operations to find practical solutions when plans change. This role emphasizes calmness under pressure, attention to detail and strong administration. A long-term career path across various business areas is encouraged.