Logistics & Customer Experience Coordinator (6-Month Contract)

NW Professional Services; Sydney; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Onsite parking

Job summary

NW Professional Services in Prestons, NSW, is seeking an experienced Customer Service & Logistics Coordinator to join a busy operations team on a 6-month contract. You will handle order processing and coordinate logistics to ensure accurate, timely deliveries and excellent customer experience.

Reporting to the Operations & Customer Experience Lead, you will liaise with suppliers and transport providers, manage inbound orders, dispatch, bookings, and documentation, and contribute to process

Qualifications

• Experience in customer service, logistics, transport, supply chain or order management.
• Strong administration and order processing skills.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience liaising with customers, suppliers and transport providers.
• Strong problem-solving and follow-up skills.
• A proactive, accountable and team-oriented approach.
• Good computer and systems skills.

Responsibilities

• Process customer orders and inbound purchase orders accurately and within required timeframes.
• Monitor orders through picking, packing, dispatch and delivery.
• Respond to customer enquiries via phone and email.
• Provide customers with updates on stock, dispatch and delivery ETAs.
• Coordinate inbound container and truck bookings.
• Liaise with suppliers, freight forwarders, transport providers and warehouse teams.
• Create consignments for daily dispatch across multiple carriers.
• Follow up carriers regarding deliveries, missing freight and delays.
• Manage transit damage claims and required documentation.
• Assist with invoicing and billing queries.
• Maintain accurate order, booking and consignment records.
• Work closely with warehouse and operations teams to resolve issues.
• Identify recurring customer issues and opportunities for process improvement.

Skills

customer service

logistics

order management

administration

communication

problem-solving

multi-tasking

team-oriented

attention to detail

Tools

computer and systems skills

Job description

NW Professional Services in Prestons, NSW, is seeking an experienced Customer Service & Logistics Coordinator to join a busy operations team on a 6-month contract. You will handle order processing and coordinate logistics to ensure accurate, timely deliveries and excellent customer experience.

Reporting to the Operations & Customer Experience Lead, you will liaise with suppliers and transport providers, manage inbound orders, dispatch, bookings, and documentation, and contribute to process