Shipping Customer Experience Coordinator (6-Month)

The Wonderful Company LLC; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Development opportunities

Wonderful Giving

Wonderful Neighbour

Wellness and health

Job summary

Neptune Pacific is seeking a Customer Experience Coordinator to join the Sydney team on a six-month fixed-term contract covering parental leave. You will be the first contact for import/export customers, ensuring bookings, documentation and cargo movements are accurate and efficient, while building strong stakeholder relationships and continuously improving the customer experience.

Key duties include preparing bookings, reports, and documentation, coordinating shipments, and supporting

Qualifications

• 3–5 years in shipping, freight or similar customer/operations role.
• Positive, customer-centric attitude and team focus.
• Exceptional verbal and written communication skills.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Adaptability and prioritisation in changing deadlines.
• Experience with Microsoft Office Suite.

Responsibilities

• Develop and maintain collaborative relationships with internal and external stakeholders.
• Send booking confirmations to customers within agreed timeframes.
• Prepare bookings, container releases and cargo documentation for customers and shippers.
• Create slot cover bookings on connecting vessels for transhipment cargo.
• Prepare and submit booking reports to third-party vessel operators.
• Attach shipper SLI to e-docs and update bookings accordingly.
• Auto-rate bookings and flag rate discrepancies for Sales.
• Manage cargo readiness, DG/BBK approvals, empty container uplift and port readiness.
• Arrange late receivals when required.
• Send PRA load lists to vessel planners and reconcile against PRA after sailing.

Skills

Customer service

Shipping

Stakeholder management

Communication

Time management

MS Office

CargoWise

Tools

CargoWise

Microsoft Office

Job description

Neptune Pacific is seeking a Customer Experience Coordinator to join the Sydney team on a six-month fixed-term contract covering parental leave. You will be the first contact for import/export customers, ensuring bookings, documentation and cargo movements are accurate and efficient, while building strong stakeholder relationships and continuously improving the customer experience.

Key duties include preparing bookings, reports, and documentation, coordinating shipments, and supporting