Logistics & Customer Care Associate

Dimerco; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Dimerco in Sydney is seeking a Customer Service & Operations Assistant to support local clients and coordinate shipments. You will liaise with carriers and vendors, track status, and provide updates throughout the shipping process.

Join a team that interacts with overseas offices, enters shipment details in ERP systems, and supports backend tasks as you grow toward full shipment handling.

Qualifications

• Diploma or degree in business, supply chain, logistics, or related field.
• Strong communication and problem-solving abilities.
• Willingness to learn shipment management or logistics systems.

Responsibilities

• Provide frontline support to local customers with inquiries and shipment updates.
• Coordinate with carriers and vendors for pickups and deliveries.
• Track shipments and update customers with real-time status throughout transit.
• Liaise with overseas offices for bookings, documentation, and timely arrival notices.
• Enter shipment details and costs in ERP systems, following internal procedures.
• Support backend tasks with training for full shipment handling.

Skills

Communication skills

Problem solving

MS Office proficiency

Multitasking

Education

Diploma or Degree in Business/Logistics

Tools

ERP systems

Logistics software

MS Office

Job description

Dimerco in Sydney is seeking a Customer Service & Operations Assistant to support local clients and coordinate shipments. You will liaise with carriers and vendors, track status, and provide updates throughout the shipping process.

Join a team that interacts with overseas offices, enters shipment details in ERP systems, and supports backend tasks as you grow toward full shipment handling.