Logistics Customer Service Pro: Drive Smooth Operations

Coleambally; Australie; Hybride; AUD 48 000 - 60 000; Plein temps

Résumé du poste

DHL Supply Chain Australia is hiring a Customer Service Representative to support daily logistics operations and ensure KPI targets are met. In a fast-paced environment you will handle customer inquiries by phone and email, coordinate with internal teams, and contribute to service improvements.

Join a collaborative team and develop your skills with training and a clear career path in a global logistics leader. DHL values diversity and equal opportunity.

Qualifications

• Previous customer service experience (phone and email).
• Strong customer service skills.
• Proven experience in providing solutions to escalations.
• Excellent knowledge of Microsoft Office applications.
• Demonstrated ability to multi task.

Responsabilités

• Customer support via phone and email.
• Actioning customer queries.
• Daily/Weekly/Monthly KPI reporting.
• Manage service relationships.
• Ensuring quality & service standards are met.
• General Administration duties.

Connaissances

Customer service

Escalation management

MS Office

Multi-tasking

Phone & email handling

Description du poste

DHL Supply Chain Australia is hiring a Customer Service Representative to support daily logistics operations and ensure KPI targets are met. In a fast-paced environment you will handle customer inquiries by phone and email, coordinate with internal teams, and contribute to service improvements.

Join a collaborative team and develop your skills with training and a clear career path in a global logistics leader. DHL values diversity and equal opportunity.