Live Transport Network Supervisor — Lead & Optimize Performance

Kinetic; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a hands-on Network Supervisor, you will lead a team to ensure live transport network performance, coordinate incidents and emergencies, and drive continuous improvement while prioritising safety and stakeholder

Qualifications

• Experience in an operations supervision role coordinating teams in a dynamic environment.
• Strong leadership and ability to manage direct reports and make decisive decisions.
• Clear, concise communication across in-person, radio, or phone with a diverse team.
• Strong autonomous working attitude and analytical judgment.

Responsibilities

• Leading a team of Network Controllers, providing clear direction, coaching, and support through regular 1-1s to drive performance and personal development
• Overseeing network activities from service departure through to achieving KPIs such as on-time running, reliability, and effective incident management
• Partnering with the Manager – Network Performance and Disruptions to develop and implement proactive network management strategies
• Acting as the first point of escalation for Network Controllers during incidents and emergencies, providing swift and decisive support
• Facilitating collaborative communication between Network Controllers, depots, workshops, and external stakeholders
• Auditing network performance data and team feedback to identify and implement improvements
• Ensuring accurate recording and timely escalation of disruptions, incidents, and performance issues in line with company policy
• Identifying training needs and development opportunities for your team

Skills

Leadership

Communication

Analytical skills

Computer literacy

Driver's license

Tools

Microsoft Office

BI software

Vehicle tracking systems

Job description

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a hands-on Network Supervisor, you will lead a team to ensure live transport network performance, coordinate incidents and emergencies, and drive continuous improvement while prioritising safety and stakeholder