Live-In Holiday Park Operations Manager

2 Shores Holiday Village; Gosford; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Live-in accommodation

Chance to shape and grow a holiday par

Job summary

Two Shores Holiday Park in New South Wales is seeking a proactive Office Manager to run day-to-day operations, ensuring guest satisfaction and business growth. This live-in role requires coordinating staff, handling bookings, and maintaining high service standards while being on call after hours.

You will lead a small team, oversee office tasks, and work with suppliers and government agencies on housing opportunities. Weekend work and peak periods are expected.

Qualifications

• Experience in accommodation, hospitality or holiday park management.
• Confident with bookkeeping, reconciliations and office systems.
• Strong leadership to manage, train and motivate staff.
• Marketing-minded: comfortable with social media and online booking platforms.
• Proactive: identifies and fixes problems before they occur.

Responsibilities

• Lead the team: manage, train and develop staff and schedulers with the external grounds manager.
• Keep standards high: inspect cabins, oversee cleaning, and manage stock of linen and guest consumables.
• Run the office: handle end-of-day closing, debtor management, bookings and resident/customer management.
• Grow occupancy: promote the park via social media, booking sites and direct marketing.
• Look after customers: listen to guest feedback and drive improvements and online reviews.
• Manage suppliers and stakeholders: maintain supplier relationships, manage invoices and engage with agencies on housing opportunities.
• Report and improve: provide regular director reports, work to budgets and seek new revenue sources.

Skills

Staff management

Bookkeeping

Marketing

Leadership

Problem solving

On-site work

Job description

Two Shores Holiday Park in New South Wales is seeking a proactive Office Manager to run day-to-day operations, ensuring guest satisfaction and business growth. This live-in role requires coordinating staff, handling bookings, and maintaining high service standards while being on call after hours.

You will lead a small team, oversee office tasks, and work with suppliers and government agencies on housing opportunities. Weekend work and peak periods are expected.