Office Manager (Live-in) – Holiday Park

2 Shores Holiday Village; Central Coast; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Live-in accommodation

Résumé du poste

2 Shores Holiday Village in The Entrance NSW seeks a proactive Office Manager to run the day-to-day operation of the park. You will live on site in the manager's residence and be on call for after-hours emergencies.

You will lead staff, manage bookings and debtor accounts, oversee front-office operations, and promote the park to boost occupancy while maintaining high guest satisfaction and safety. This live-in caretaker role offers an opportunity to shape a growing holiday park with supportive

Qualifications

• Experience in accommodation, hospitality or holiday park management, or a similar office and operations role.
• Confident with bookkeeping, reconciliations and office systems
• A strong leader who can manage, train and motivate staff
• Marketing-minded and comfortable with social media and online booking platforms
• Proactive: you fix problems before they happen and look for ways to improve
• Happy to live on site, work weekends and peak periods, and be on call after hours
• Shares our values: Safety, Respect and Quality

Responsabilités

• Lead the team: manage, train and develop staff, schedule cleaners and handle HR with External Grounds Manager
• Keep standards high: check cabins before guests arrive, oversee cleaning quality, and order linen, cleaning supplies, guest consumables and front-office stock
• Run the office: end-of-day closing, and debtor management for tourists and permanent residents, managing and taking bookings, customer and resident management
• Grow occupancy: promote the park through social media, booking sites, direct marketing, special offers and group promotions
• Look after customers: listen to guest feedback, improve our services and encourage positive online reviews
• Manage suppliers and stakeholders: keep supplier relationships strong and invoices accurate, and work with government and non-government agencies on low-cost housing opportunities
• Report and improve: give the Directors regular reports, work to agreed budgets and targets, and look for cost savings and new sources of revenue

Connaissances

Leadership

Bookkeeping

Marketing

Customer service

Staff training

Social media

Booking platforms

Description du poste

2 Shores Holiday Village - The Entrance NSW

Two Shores Holiday Park is looking for a proactive, hands-on Office Manager to run the day-to-day operation of the park. It's a broad role: you'll make sure the park runs smoothly, guests are happy and the business keeps growing.

This is a live-in caretaker position. You'll live in the manager's residence and be on call for after-hours emergencies.

About the role

Two Shores Holiday Park is looking for a proactive, hands-on Office Manager to run the day-to-day operation of the park. It's a broad role: you'll make sure the park runs smoothly, guests are happy and the business keeps growing.

This is a live-in caretaker position. You'll live in the manager's residence and be on call for after-hours emergencies.

What you'll do

• Lead the team: manage, train and develop all staff, including scheduling cleaners and handling HR for a small business, together with our External Grounds Manager.
• Keep standards high: check cabins before guests arrive, oversee cleaning quality, and order linen, cleaning supplies, guest consumables and front-office stock.
• Run the office: end-of-day closing, and debtor management for tourists and permanent residents, managing and taking bookings, customer and resident management.
• Grow occupancy: promote the park through social media, booking sites, direct marketing, special offers and group promotions.
• Look after customers: listen to guest feedback, improve our services and encourage positive online reviews.
• Manage suppliers and stakeholders: keep supplier relationships strong and invoices accurate, and work with government and non-government agencies on low-cost housing opportunities.
• Report and improve: give the Directors regular reports, work to agreed budgets and targets, and look for cost savings and new sources of revenue.

About you

• Experience in accommodation, hospitality or holiday park management, or a similar office and operations role
• Confident with bookkeeping, reconciliations and office systems
• A strong leader who can manage, train and motivate staff
• Marketing-minded and comfortable with social media and online booking platforms
• Proactive: you fix problems before they happen and look for ways to improve
• Happy to live on site, work weekends and peak periods, and be on call after hours
• Shares our values: Safety, Respect and Quality

What we offer

• Live-in accommodation in the manager's residence
• The chance to shape and grow a holiday park business with supportive Directors