Office Manager (Live-in) – Holiday Park

2 Shores Holiday Village; Gosford; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Live-in accommodation

Chance to shape and grow a holiday par

Job summary

Two Shores Holiday Park in New South Wales is seeking a proactive Office Manager to run day-to-day operations, ensuring guest satisfaction and business growth. This live-in role requires coordinating staff, handling bookings, and maintaining high service standards while being on call after hours.

You will lead a small team, oversee office tasks, and work with suppliers and government agencies on housing opportunities. Weekend work and peak periods are expected.

Qualifications

• Experience in accommodation, hospitality or holiday park management.
• Confident with bookkeeping, reconciliations and office systems.
• Strong leadership to manage, train and motivate staff.
• Marketing-minded: comfortable with social media and online booking platforms.
• Proactive: identifies and fixes problems before they occur.

Responsibilities

• Lead the team: manage, train and develop staff and schedulers with the external grounds manager.
• Keep standards high: inspect cabins, oversee cleaning, and manage stock of linen and guest consumables.
• Run the office: handle end-of-day closing, debtor management, bookings and resident/customer management.
• Grow occupancy: promote the park via social media, booking sites and direct marketing.
• Look after customers: listen to guest feedback and drive improvements and online reviews.
• Manage suppliers and stakeholders: maintain supplier relationships, manage invoices and engage with agencies on housing opportunities.
• Report and improve: provide regular director reports, work to budgets and seek new revenue sources.

Skills

Staff management

Bookkeeping

Marketing

Leadership

Problem solving

On-site work

Job description

Two Shores Holiday Park is looking for a proactive, hands-on Office Manager to run the day-to-day operation of the park. It’s a broad role: you’ll make sure the park runs smoothly, guests are happy and the business keeps growing.

This is a live-in caretaker position. You’ll live in the manager’s residence and be on call for after-hours emergencies.

What you’ll do

• Lead the team: manage, train and develop all staff, including scheduling cleaners and handling HR for a small business, together with our External Grounds Manager.
• Keep standards high: check cabins before guests arrive, oversee cleaning quality, and order linen, cleaning supplies, guest consumables and front-office stock.
• Run the office: end-of-day closing, and debtor management for tourists and permanent residents, managing and taking bookings, customer and resident management.
• Grow occupancy: promote the park through social media, booking sites, direct marketing, special offers and group promotions.
• Look after customers: listen to guest feedback, improve our services and encourage positive online reviews.
• Manage suppliers and stakeholders: keep supplier relationships strong and invoices accurate, and work with government and non-government agencies on low-cost housing opportunities.
• Report and improve: give the Directors regular reports, work to agreed budgets and targets, and look for cost savings and new sources of revenue.

About you

• Experience in accommodation, hospitality or holiday park management, or a similar office and operations role
• Confident with bookkeeping, reconciliations and office systems
• A strong leader who can manage, train and motivate staff
• Marketing-minded and comfortable with social media and online booking platforms
• Proactive: you fix problems before they happen and look for ways to improve
• Happy to live on site, work weekends and peak periods, and be on call after hours
• Shares our values: Safety, Respect and Quality

What we offer

• Live-in accommodation in the manager’s residence
• The chance to shape and grow a holiday park business with supportive Directors

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an office manager?
• How much notice are you required to give your current employer?
• How many years of Holiday Park Management experience do you have?
• How many years' experience do you have as a Management Staff?