Live-In Guest Services & Operations Coordinator

Recruit Shop Pty Ltd; Central Coast; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Live-in accommodation

Discounted accommodation

Salary up to $80,000 p.a.

Job summary

Avoca Beach Hotel on the NSW Central Coast seeks an Accommodation & Guest Services Coordinator (Live-In) to support day-to-day operations across front desk, housekeeping, café services and guest support. This onsite role includes after-hours guest assistance five nights a week, with live-in accommodation available.

You will coordinate rosters, respond to inquiries, manage check-ins and work with the management team to deliver memorable guest experiences.

Qualifications

• Previous accommodation experience in a similar role.
• Experience using RMS Reservation System, or the ability to quickly learn new digital management systems.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• A reliable, hands-on and proactive approach.
• A collaborative team-focused attitude.
• Experience with functions and events will be highly regarded but is not essential.

Responsibilities

• Managing front desk reception enquiries via phone, email, online channels and third-party providers.
• Coordinating housekeeping staff, cleaning rosters, inventory management and room availability.
• Ensuring smooth guest check-in and check-out experiences; responding to enquiries and complaints professionally.
• Assisting with the operation of café services and broader food & beverage operations.
• Maintaining workplace health and safety and food safety standards.
• Assisting with weekend, public holiday and occasional evening work requirements.
• Providing after-hours guest assistance, including late check-ins and issue resolution.
• Working closely with the Accommodation Manager and wider team to support business success.

Skills

Front desk

Housekeeping

Customer service

Communication

Organization

Teamwork

F&B service

Tools

RMS Reservation System

Job description

Avoca Beach Hotel on the NSW Central Coast seeks an Accommodation & Guest Services Coordinator (Live-In) to support day-to-day operations across front desk, housekeeping, café services and guest support. This onsite role includes after-hours guest assistance five nights a week, with live-in accommodation available.

You will coordinate rosters, respond to inquiries, manage check-ins and work with the management team to deliver memorable guest experiences.