Front Office Supervisor | Lead Guest Experience & Growth

Avani; Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail rewards

Experiences

Wellness support

Health insurance

Job summary

Avani Cypress Lakes Resort in New South Wales is seeking a Front Office Supervisor to lead our front desk team and deliver outstanding guest experiences. This full-time role requires proven leadership, excellent hospitality knowledge, and a passion for service excellence across check-in, check-out, and guest services.

You will coach staff, oversee daily tasks, handle guest inquiries and complaints with professionalism, and ensure a warm, efficient arrival experience.

Qualifications

• Demonstrated leadership; motivate and manage a team.
• Extensive hospitality background, ideally in hotel or resort settings.
• Exceptional customer service with a positive, professional demeanor.
• Strong time management and prioritisation abilities.
• Impeccable professional presentation and weekend flexibility.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Serve as a role model, mentoring staff to maintain high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Customer service

Time management

Professional presentation

Flexibility

Job description

Avani Cypress Lakes Resort in New South Wales is seeking a Front Office Supervisor to lead our front desk team and deliver outstanding guest experiences. This full-time role requires proven leadership, excellent hospitality knowledge, and a passion for service excellence across check-in, check-out, and guest services.

You will coach staff, oversee daily tasks, handle guest inquiries and complaints with professionalism, and ensure a warm, efficient arrival experience.