Resident Services Coordinator (Overnights)

Aged & Community Services Australia; Nambour; Hybrid; AUD 41,000 - 73,000; Part time

Benefits offered by this job

Sleepover accommodation

Discounts to Health Insurance

Annual flu vaccinations

Job summary

Aveo is seeking a Service Coordinator at Peregian Springs Country Club, a vibrant retirement living community. You will be the friendly, trusted presence supporting residents, handling day-to-day enquiries, and coordinating activities with cafe, kitchen and administration teams.

The role requires flexible availability across a 24/7 schedule, including overnight shifts, with opportunities to contribute to resident newsletters, events and communications.

Qualifications

• Experience delivering great customer service in a community-focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)
• Friday Rate: $30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Saturday Rate: $45.51/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Sunday Rate: $53.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Responsibilities

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusive activities for the residents
• Providing all-rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

Skills

Adaptability

Friendliness

Coordination Skills

Brochure Design

Customer Service

Knowledge of Hospitality

Knowledge of Immunization

Concierge Services

Operations

Retail Commerce

Nursing Home Care

First Aid and Preparedness

Administrative Operations

Foods

Job description

Aveo is seeking a Service Coordinator at Peregian Springs Country Club, a vibrant retirement living community. You will be the friendly, trusted presence supporting residents, handling day-to-day enquiries, and coordinating activities with cafe, kitchen and administration teams.

The role requires flexible availability across a 24/7 schedule, including overnight shifts, with opportunities to contribute to resident newsletters, events and communications.