Linen Hub Service Coordinator: Onboarding & Support

Specialised Linen Services

Melbourne

Sur place

AUD 60 000 - 75 000

Plein temps

Il y a 3 jours

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Résumé du poste

Specialised Linen Services – Broadmeadows VIC is seeking a Linen Hub Service Coordinator to be the first point of contact for customers across Australia. You will support onboarding through to ongoing account management, collaborating with the National Service Delivery Manager and our Commercial and Operations teams to deliver outstanding service.

Based in Melbourne, you’ll manage inquiries, onboarding, records in CRM, and coordinate with Commercial, Operations and Production teams to drive

Qualifications

Experience in customer service, service coordination or account support.
Excellent communication and relationship-building skills.
Strong organisational skills and ability to manage multiple priorities.
Proactive, solutions-focused approach with attention to detail.

Responsabilités

Be the first point of contact for Linen Hub customers via phone, email and online support.
Manage customer enquiries and support cases through to resolution.
Coordinate new customer onboarding, account setup and product education.
Conduct customer follow-ups, satisfaction surveys and engagement calls.
Coordinate sample requests and support customer communications.
Maintain accurate customer records across CRM and operational systems.
Collaborate with Commercial, Operations and Production teams to deliver service and identify improvements.