Light Rail Security Officer – Customer-Focused, Permanent Part-Time

Certis Group; Gold Coast City; On-site; AUD 38,572 - 49,593; Part time

Benefits offered by this job

Career progression opportunities

Retail discounts

Wellbeing support programs

Inclusive workplace culture

Ongoing training and growth

Job summary

Certis Security Australia is seeking professional Security Officers to support Queensland's public transport network across the Gold Coast Light Rail. This frontline role requires professionalism, customer service and a commitment to community safety to create a safe, welcoming environment for passengers and stakeholders.

As a visible presence across stations and light rail environments, you will deliver exceptional service, maintain safety and integrity, handle enquiries, and support crowd

Qualifications

• Current QLD Security Licence (Crowd Control & Unarmed).
• Current First Aid & CPR Certificate.
• Valid Australian Driver Licence.
• Ability to obtain Rail Category 3 Medical Clearance.

Responsibilities

• Provide a visible and professional security presence across the Gold Coast Light Rail network.
• Deliver exceptional customer service and assist passengers with enquiries and directions.
• Maintain a safe, secure and welcoming environment for commuters, visitors and stakeholders.
• Monitor and respond to security incidents in accordance with site procedures.
• Manage and de-escalate challenging situations in a calm and professional manner.
• Support crowd management and emergency response activities when required.
• Complete incident reports and maintain accurate records.
• Ensure compliance with client, company and regulatory requirements.

Skills

Customer service

Communication

Situational awareness

De-escalation

Professional demeanor

Teamwork

Education

QLD Security Licence (Crowd Control & Unarmed)

First Aid & CPR Certificate

Valid Australian Driver Licence

Rail Category 3 Medical Clearance

Job description

Certis Security Australia is seeking professional Security Officers to support Queensland's public transport network across the Gold Coast Light Rail. This frontline role requires professionalism, customer service and a commitment to community safety to create a safe, welcoming environment for passengers and stakeholders.

As a visible presence across stations and light rail environments, you will deliver exceptional service, maintain safety and integrity, handle enquiries, and support crowd