Life Insurance Policy Admin Pro

Avant Mutual Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Avant Mutual Group is seeking a Life Insurance Administrator to support the administration of existing life policies and deliver a positive member experience. The role spans policy maintenance, member enquiries, payments, underwriting and claims, with emphasis on accuracy and professional service.

Ideal candidates will have life insurance administration experience, strong attention to detail, excellent communication, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Experience in life insurance administration or adviser services.
• Knowledge of regulatory requirements within life insurance and superannuation.

Responsibilities

• Handle member enquiries via phone and email, ensuring timely responses.
• Process policy updates, payments, and notices with accurate record-keeping.
• Coordinate routine underwriting requirements and liaise with insurers to resolve queries.
• Issue and follow up on claim forms and supporting documentation for submission.
• Maintain documentation and escalate complaints per internal procedures.
• Support team operations and contribute to smooth day-to-day activities.

Skills

Life insurance administration

CRM systems

Microsoft Office

Education

RG146 Tier 1 Life and Superannuation qualifications

Tools

Xplan

Job description

Avant Mutual Group is seeking a Life Insurance Administrator to support the administration of existing life policies and deliver a positive member experience. The role spans policy maintenance, member enquiries, payments, underwriting and claims, with emphasis on accuracy and professional service.

Ideal candidates will have life insurance administration experience, strong attention to detail, excellent communication, and proficiency with Microsoft Office and CRM systems.