Life Insurance Administrator

Avant; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Avant in Sydney, NSW is seeking a Life Insurance Administrator to support the MI Life Insurance Enablement team with policy maintenance, member inquiries, payments, underwriting and claims. You will work closely with members, third parties and insurers to ensure accurate, timely service and regulatory compliance.

The role involves handling policy updates, documentation, and general administrative tasks while delivering high-quality support to members in a fast-paced environment.

Qualifications

• Previous administrative experience in life insurance, financial advice or adviser services.

Responsibilities

• Manage member enquiries via phone and email with prompt action or escalation.
• Process policy updates and payment changes, maintain accurate records in administration systems.
• Coordinate routine underwriting requirements for existing policy upgrades with insurers.
• Issue and collect claims documentation; submit to insurers for processing.
• Maintain compliant documentation and identify/ escalate complaints per processes and regulatory requirements.
• Provide general administrative support to ensure smooth day-to-day team operations.

Skills

Attention to detail

Communication skills

MS Office (Outlook Word Excel)

CRM / administration systems

Team player

Education

RG146 Tier 1 Life and Superannuation qualifications

Tools

Xplan or similar CRM

Job description

Life Insurance Administrator

Full-time | Permanent | Sydney, NSW

About the opportunity

Are you an organised administrator with experience in Life Insurance, looking for your next opportunity?

Join Avant’s MI Life Insurance Enablement team as a Life Insurance Administrator, where you’ll play an important role in supporting the administration of existing life insurance policies and helping deliver a positive experience for our members.

You’ll manage a variety of administrative tasks across policy maintenance, member enquiries, payments, underwriting and claims, ensuring requests are handled accurately, efficiently and professionally. Working closely with members, third parties and insurers, you’ll help keep processes running smoothly while providing timely support and general advice within the scope of the role.

If you’re detail-oriented, have experience in Life Insurance, enjoy problem-solving and take pride in delivering excellent service, we’d love to hear from you.

What you’ll be doing

• Member enquiries: Manage administration inboxes and respond to member and third-party enquiries via phone and email, ensuring requests are actioned or escalated promptly.
• Policy administration: Process policy updates, payment changes, document reissues and member notices, maintaining accurate records across administration systems.
• Underwriting support: Coordinate routine underwriting requirements for existing policy upgrades and liaise with insurers to resolve queries.
• Claims administration: Issue claim forms, request and follow up supporting documentation, and submit completed requirements to insurers.
• Compliance and service: Maintain accurate documentation, identify and elevate complaints appropriately, and ensure all activities align with internal procedures and regulatory requirements.
• Team support: Assist with general administrative tasks and contribute to the smooth day-to-day operation of the team.

What you’ll bring

• Previous administrative experience in life insurance, financial advice or adviser services.
• Strong attention to detail and a commitment to maintaining accurate records and documentation.
• Excellent written and verbal communication skills, with a professional and member-focused approach.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel, along with CRM or administration systems.
• The ability to manage competing priorities, follow processes and work effectively as part of a team.

Highly regarded

• Experience in life insurance administration and policy maintenance (essential)
• RG146 Tier 1 Life and Superannuation qualifications.
• Knowledge of superannuation, financial planning and life insurance regulatory requirements.
• Experience using Xplan or similar financial planning CRM platforms.
• An understanding of General Advice boundaries and the importance of working within regulatory requirements.