Life Insurance Policy & Claims Specialist

Avant; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Avant in Sydney, NSW is seeking a Life Insurance Administrator to support the MI Life Insurance Enablement team with policy maintenance, member inquiries, payments, underwriting and claims. You will work closely with members, third parties and insurers to ensure accurate, timely service and regulatory compliance.

The role involves handling policy updates, documentation, and general administrative tasks while delivering high-quality support to members in a fast-paced environment.

Qualifications

• Previous administrative experience in life insurance, financial advice or adviser services.

Responsibilities

• Manage member enquiries via phone and email with prompt action or escalation.
• Process policy updates and payment changes, maintain accurate records in administration systems.
• Coordinate routine underwriting requirements for existing policy upgrades with insurers.
• Issue and collect claims documentation; submit to insurers for processing.
• Maintain compliant documentation and identify/ escalate complaints per processes and regulatory requirements.
• Provide general administrative support to ensure smooth day-to-day team operations.

Skills

Attention to detail

Communication skills

MS Office (Outlook Word Excel)

CRM / administration systems

Team player

Education

RG146 Tier 1 Life and Superannuation qualifications

Tools

Xplan or similar CRM

Job description

Avant in Sydney, NSW is seeking a Life Insurance Administrator to support the MI Life Insurance Enablement team with policy maintenance, member inquiries, payments, underwriting and claims. You will work closely with members, third parties and insurers to ensure accurate, timely service and regulatory compliance.

The role involves handling policy updates, documentation, and general administrative tasks while delivering high-quality support to members in a fast-paced environment.