Life Insurance Administration Manager

Lotuspeople.Com.Au; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Career progression

Team ownership

Collaborative leadership

Vibrant Surry Hills office

Wellness initiatives

AI and automation initiatives

Job summary

Lotus People is partnering with a rapidly growing life insurance and financial services business in Sydney. We seek an experienced Life Insurance Administration Manager to lead a team across Australia and offshore, ensuring workflows meet service standards and escalations are managed.

You will mentor staff, optimize processes, adopt new systems, and drive continuous improvements while staying hands-on with complex cases.

Qualifications

• Experience in life insurance administration, new business case management, or adviser support.
• Proven experience leading, coaching or supervising teams.

Responsibilities

• Lead, coach and develop a team of onshore and offshore life insurance administrators.
• Oversee daily workflows, prioritise tasks and allocate workloads to ensure efficient service delivery.
• Monitor team performance against SLAs, productivity targets and quality standards.
• Manage outstanding requirements, suspense items, backlogs and complex or escalated cases.
• Remain hands-on with life insurance administration, supporting the team where required.
• Identify opportunities to improve processes, streamline workflows and enhance efficiency.
• Ensure effective communication and handovers between onshore and offshore teams.
• Work with senior leadership to drive performance and continuous improvement.
• Support the adoption of new systems, technology and automation initiatives.

Skills

Life insurance administration

Team leadership

Process improvement

Stakeholder management

Automation awareness

Job description

The Company

Lotus People are delighted to be partnering with a rapidly growing and innovative business operating within the life insurance and financial advice sector.

Having experienced significant growth over the past few years, this business provides a unique combination of licensing, technology and operational support to financial advice practices across Australia.

With a collaborative, energetic culture and a strong focus on innovation, they are passionate about empowering their people, embracing new technology and continuously improving the way they operate.

Based in a vibrant Surry Hills office, the team enjoys a supportive and social working environment, with regular team activities, wellness initiatives and opportunities for professional development.

The Role

An exciting opportunity has arisen for an experienced Life Insurance Administration Manager to take ownership of a key operational function within the business.

Leading a small team across Australia and offshore, you will oversee the day-to-day life insurance administration function, ensuring workflows are managed effectively, service standards are met and the team is supported to perform at its best.

This is a genuinely hands-on leadership opportunity, ideal for someone who enjoys mentoring others while remaining actively involved in complex cases, escalations and operational activities.

With the business continuing to grow, you will also play an important role in identifying efficiencies, streamlining processes and driving continuous improvement.

Key responsibilities include:

• Lead, coach and develop a team of onshore and offshore life insurance administrators.
• Oversee daily workflows, prioritise tasks and allocate workloads to ensure efficient service delivery.
• Monitor team performance against SLAs, productivity targets and quality standards.
• Manage outstanding requirements, suspense items, backlogs and complex or escalated cases.
• Remain hands-on with life insurance administration, supporting the team wherever required.
• Identify opportunities to improve processes, streamline workflows and enhance operational efficiency.
• Ensure effective communication and handovers between onshore and offshore teams.
• Work closely with senior leadership to drive team performance and continuous improvement.
• Support the adoption of new systems, technology and automation initiatives.

About You

We are looking for a proactive, resilient and engaging leader who thrives in a fast-paced environment and enjoys making a difference.

You will bring strong administration experience within life insurance or a closely related financial services environment, alongside demonstrated experience leading, coaching or supervising others.

To be successful, you will ideally have:

• Experience in life insurance administration, new business case management, financial planning, paraplanning, adviser support or practice management.
• Previous team leadership or people management experience.
• Strong understanding of administration workflows, outstanding requirements and case management processes.
• A hands-on approach, with the confidence to manage complex cases and escalations.
• Excellent organisational skills and the ability to manage competing priorities and high volumes.
• Strong communication skills and the ability to build relationships with internal and external stakeholders.
• A proactive mindset with a passion for improving processes and driving efficiencies.
• Confidence with technology and an interest in automation and innovative ways of working.

Above all, you will be someone who brings energy, accountability and initiative to the team. You will be comfortable sharing ideas, embracing change and rolling up your sleeves to get things done.

The Benefits

• Join a rapidly growing business with exciting opportunities for career progression.
• Genuine ownership of a team and the opportunity to influence operational improvements.
• Work closely with an approachable and collaborative leadership team.
• Vibrant Surry Hills office with a welcoming, energetic culture.
• Team wellness initiatives, including group fitness activities.
• Opportunity to contribute to technology, AI and process improvement initiatives.