Library Technician - Outreach

Penrith City Council; Penrith City Council; On-site; AUD 74,119 - 85,797; Full time

Job summary

A local council organization in New South Wales seeks a dedicated Library Support Officer to assist with daily operations. The role involves customer support, Home Library services, and community outreach. Ideal candidates are service-oriented, tech-savvy, and hold a Diploma in Library and Information Services. This position offers a salary range of $74,119 to $85,797 and fosters teamwork in a warm environment dedicated to enhancing community connections.

Qualifications

• Brings excellent customer service skills and a genuine desire to help people.
• Is confident with digital technology and enjoys supporting others to learn it.
• Works well in a team environment and communicates clearly and respectfully.

Responsibilities

• Supporting daily library operations and assisting customers in person and online.
• Delivering Home Library services and providing digital literacy help.
• Contributing to programs, outreach, and community engagement.

Skills

Excellent customer service skills

Confidence with digital technology

Teamwork and clear communication

Organisational skills

Community-focused outlook

Eagerness to learn

Education

Diploma of Library and Information Services (TAFE) or equivalent

Job description

At Penrith City Council, it’s not about having to choose.

Life with us is the best of both worlds. https://youtu.be/tlJFbUk4yG4

What we offer you

• Salary: $74,119 to $85,797
• The best of both worlds - click here to learn more

Here’s what you’ll be up to…

Supporting daily library operations, assisting customers in person and online, delivering Home Library services, providing digital literacy help and contributing to programs, outreach and community engagement.

Who we are (And why you’ll love us)

Our Library team is warm, community‑minded and committed to delivering exceptional service across all our branches.

We value connection with each other and with the community. We celebrate wins, share knowledge and support one another during busy periods. Professional development is important to us and staff are encouraged to explore training, digital upskilling and opportunities across programs and outreach.

Our department plays a vital role in Council’s goals by advancing literacy, community connection, digital inclusion and access to lifelong learning opportunities. Recent achievements include expanding digital literacy programs, delivering successful community events and continuing to innovate our Home Library service to meet changing community needs.

The people who thrive in our team are caring, curious, adaptable and passionate about helping others. If you enjoy variety, value teamwork and love building positive community experiences, you’ll feel right at home with us.

Check out our Position Description to learn more about this role.

What are we looking for?

• Brings excellent customer service skills and a genuine desire to help people
• Is confident with digital technology and enjoys supporting others to learn it
• Works well in a team environment and communicates clearly and respectfully
• Is organised, adaptable and comfortable balancing different tasks throughout the day
• Has a positive, community‑focused outlook and aligns with Council’s values
• Is eager to learn, open to new challenges and motivated by making a real difference in people’s lives
• Diploma of Library and Information Services (TAFE) or equivalent qualification.

The must-know bits

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied.

Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, to progress through the recruitment process.

Ready to make work feel less like… work?

If you’re nodding along and already picturing your first day, submit your application by hitting ‘Apply Now’.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (outlined in the position description) as a part of their application. Applicants who do not meet the essential criteria will not be considered.

Applicants must have the right to live and work in Australia to apply for this position.

Council is a Child Safe Organisation. For more information about this, please see our website.

We’ve got an opportunity, you’ve got talent… Let’s talk.

For more information, contact Samantha McLaren on 4732 7454.

At Penrith City Council, we believe the best of both worlds means embracing the unique perspectives, backgrounds and experiences that make our City and our organisation vibrant. We are committed to building a workplace where everyone feels valued, respected and supported and welcome applicants from people of all backgrounds, abilities and identities.