Library Officer Branch Relief (Part-Time)

City of Ryde; Sydney; On-site; AUD 74,000 - 79,000; Part time

Job summary

City of Ryde Libraries is seeking a Library Officer on a part-time basis (28 hours per week) to provide high-level customer service across five branches. The role involves relief duties roving across branches and working different shifts, with a WWC check required for child-related work.

Starting pay is pro rata and set between $74,108.27 and $79,208.62 per annum, with superannuation. Applicants must have a library qualification or relevant experience and be able to work Monday, Tuesday,

Qualifications

• Exceptional customer service skills and enthusiasm to help our diverse public library users from finding books to troubleshooting technology.
• Exceptional teamwork skills with proven experience to also work independently.
• Self-motivated with proven ability to learn new processes and systems quickly.
• Experience in a vibrant customer service role and ability to prioritise tasks.
• Ability to work across all City of Ryde library branches and different shifts as required.
• Experience in leading a team in a supervisory role on rostered shifts.
• Experience in collections support and interlibrary loans desirable.
• Completion of a library qualification and/or working experience in a library environment.

Responsibilities

• Provide front-line customer service across all five library branches.
• Assist customers with books, technology, and information needs.
• Relieve and roster across branches to ensure coverage and flexibility.
• Support collections tasks and interlibrary loan processes as needed.
• Collaborate with staff to maintain service quality during shifts.

Skills

Customer service

Teamwork

Independent work

Roster flexibility

Supervisory experience

Interlibrary loans

Library environment

Education

Library qualification

Job description

(Currently known internally as Library Assistant, Branch Relief. This position is transitioning to a Library Officer role.)

• High level customer service role
• Work across our five library branch locations
• Permanent, part-time position, 28 hours per week

About City of Ryde Libraries

City of Ryde Libraries comprises of five branches at Ryde, West Ryde, North Ryde, Eastwood, Gladesville as well as a significant online library. Our libraries are places of social inclusion where members of our community borrow items for leisure and lifelong learning, learn about new technology, participate in activities, attend children’s and adults programs, and using our spaces for studying. They are lively, busy places and serve a culturally diverse customer base.

About the Role

Library Officers are our front-line customer service staff, work in all areas of the library and are passionate about giving back to the community. Relieving library officers are rostered to work at all branch locations and the successful applicant will need to display outstanding flexibility as well as the ability to develop strong team relationships at all library branches.

The part-time 28 hours per week consists of the hours as follows:

• Monday to Tuesday, 9am – 5pm
• Thursday to Friday, 9am – 5pm

Please note: If you are currently employed as a casual library officer by City of Ryde and are successful in being offered a permanent position you will no longer be offered casual shifts.

About You

• Exceptional customer service skills and enthusiasm to help our diverse public library users from finding books to troubleshooting technology
• Exceptional teamwork skills with proven experience to also work independently
• Self-motivated with proven ability to learn new processes and systems quickly
• Experience in a vibrant customer service role and ability to prioritise tasks
• Ability to work across all City of Ryde library branches and different shifts as required
• Experience in leading a team in a supervisory role on rostered shifts
• Experience in collections support and interlibrary loans desirable
• Completion of a library qualification and/or working experience in a library environment

Note: This is a Child Related position and employment is subject to verification of the Working With Children Check status. The cost of obtaining a WWC clearance is at the applicant's expense.

Your commencing rate of pay will be between $74,108.27 – $79,208.62 p.a. pro rata, plus superannuation, subject to your library qualifications and experience.

Closing Date: Tuesday 10th November 2026 at 11:30pm

City of Ryde is committed to Equal Employment and Child Safety