Frontline Library Officer — Multi-Branch, Part-Time

City of Ryde; Sydney; On-site; AUD 74,000 - 79,000; Part time

Job summary

City of Ryde Libraries is seeking a Library Officer on a part-time basis (28 hours per week) to provide high-level customer service across five branches. The role involves relief duties roving across branches and working different shifts, with a WWC check required for child-related work.

Starting pay is pro rata and set between $74,108.27 and $79,208.62 per annum, with superannuation. Applicants must have a library qualification or relevant experience and be able to work Monday, Tuesday,

Qualifications

• Exceptional customer service skills and enthusiasm to help our diverse public library users from finding books to troubleshooting technology.
• Exceptional teamwork skills with proven experience to also work independently.
• Self-motivated with proven ability to learn new processes and systems quickly.
• Experience in a vibrant customer service role and ability to prioritise tasks.
• Ability to work across all City of Ryde library branches and different shifts as required.
• Experience in leading a team in a supervisory role on rostered shifts.
• Experience in collections support and interlibrary loans desirable.
• Completion of a library qualification and/or working experience in a library environment.

Responsibilities

• Provide front-line customer service across all five library branches.
• Assist customers with books, technology, and information needs.
• Relieve and roster across branches to ensure coverage and flexibility.
• Support collections tasks and interlibrary loan processes as needed.
• Collaborate with staff to maintain service quality during shifts.

Skills

Customer service

Teamwork

Independent work

Roster flexibility

Supervisory experience

Interlibrary loans

Library environment

Education

Library qualification

Job description

City of Ryde Libraries is seeking a Library Officer on a part-time basis (28 hours per week) to provide high-level customer service across five branches. The role involves relief duties roving across branches and working different shifts, with a WWC check required for child-related work.

Starting pay is pro rata and set between $74,108.27 and $79,208.62 per annum, with superannuation. Applicants must have a library qualification or relevant experience and be able to work Monday, Tuesday,